RemoteLeaf Logo
Log in Sign up

Customer Service Specialist - Remote, USA

1 hour, 1 minute ago
United States
Full-time
Senior
Customer Support
Customer and Technical Support
NetSuite Salesforce
Apply Now
Calyxo

Calyxo

Calyxo is dedicated to enhancing the treatment of kidney stones through its innovative CVAC System, which combines multiple advanced techniques into a single, minimally invasive procedure for effective stone clearance.

Health Care Providers & Services
11-50
Founded 2016
$47M raised
View All Jobs

Description

  • Manage customer order fulfillment, open orders, service issues, and resolutions while serving as the primary liaison among customers, sales, and internal teams.
  • Review open orders, resolve delivery and billing blocks, and document order delays and changes.
  • Coordinate new account setup with customers, sales, legal, and finance.
  • Work with third-party logistics providers, supply chain, and sales to meet fulfillment requirements and update system records.
  • Maintain customer equipment records and support equipment upgrades and evaluations, including shipments, returns, and purchase conversions.
  • Process credits, debits, and Returned Goods Authorizations.
  • Manage trunk stock requests, conduct monthly audits and reconciliations, and report results to leadership.
  • Respond to customer calls and emails professionally, document interactions according to procedures, and escalate issues when needed.
  • Identify and document customer service process improvements while adhering to company policies and procedures.

Requirements

  • High school diploma.
  • At least 5 years of customer service experience in the medical device or durable medical equipment industry, or an equivalent combination of education and experience.
  • Medical device experience required.
  • Remote work location in the U.S. West Coast region; full-time position with approximately 10% travel.
  • Excellent interpersonal, communication, and phone etiquette skills.
  • Strong attention to detail, problem-solving, organization, follow-up, multitasking, and deadline management skills.
  • Ability to work independently and collaboratively using effective time management.
  • Proficiency with typing and Microsoft Word, Excel, Outlook, and Teams.
  • Ability to learn quickly and adapt to new technologies and applications.
  • Experience with NetSuite, Salesforce, or QuickBooks preferred; ability to work at a computer for extended periods and comply with applicable vaccination requirements.
  • Legal authorization to work in the United States.

Benefits

  • Competitive hourly rate of $28.46–$33.65 with a variable incentive plan.
  • Stock options providing ownership in the company.
  • Employee benefits package including 401(k), healthcare insurance, and paid vacation.
  • Diverse, inclusive, and collaborative work environment.
  • Learning opportunities and dynamic challenges supporting professional growth.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Keeper Security

Consumer Support Specialist (Weekend Shift, Sunday - Thursday)

Keeper Security 251-1K Professional Services

Keeper Security is hiring a Technical Consumer Support Specialist to support consumer customers of its cybersecurity software through phone, chat, email, and screen sharing in a remote or Chicago-area hybrid role.

United States Full-time Junior Customer Support
Android Cybersecurity macOS
46 minutes ago
A

Work From Home - Part-Time Client Services Representative

AO Garcia Agency Insurance

Global Elite Empire Consultants is recruiting for a part-time, fully remote financial services opportunity focused on helping clients select personalized insurance and benefits solutions while building a client-focused business.

United States Part-time Entry Level Customer Support
$12k-$24k
1 hour, 15 minutes ago
A

Work From Home - Part-Time Client Services Representative

AO Garcia Agency Insurance

Global Elite Empire Consultants is recruiting part-time, fully remote representatives to provide personalized insurance and benefits solutions while building client relationships and developing financial-services expertise.

United States Part-time Entry Level Customer Support
$12k-$24k
1 hour, 15 minutes ago
A

Work From Home - Part-Time Client Services Representative

AO Garcia Agency Insurance

Global Elite Empire Consultants is recruiting remote, part-time candidates to provide personalized insurance and benefits solutions to clients while developing experience in financial services.

United States Part-time Entry Level Customer Support
$12k-$24k
1 hour, 15 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers