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Staff Product Manager, Operations Systems

13 hours, 22 minutes ago
United States
Full-time
Lead
Product Manager
Product Management
AWS GCP GitHub HIPAA HubSpot JavaScript JSON Python Salesforce SQL Twilio
Apply Now
Vida Health

Vida Health

Vida Health provides a comprehensive health platform that offers personalized coaching and expert guidance for individuals seeking to manage physical and mental health conditions, including weight loss and chronic disease prevention.

Health Care Providers & Services
501-1000
Founded 2013
$188M raised
View All Jobs 14

Description

  • Own the vision, strategy, and sequenced roadmap for operations systems.
  • Shadow support, clinical, and device operations teams to identify workflow inefficiencies and opportunities to improve service metrics and cost to serve.
  • Define scalable integrations, data flows, and automations across platforms such as Zendesk, Braze, EHRs, eligibility systems, and fulfillment vendors.
  • Replace spreadsheet-based and manual processes with durable systems, particularly where failures can delay care.
  • Shape internal tools that give operations teams clear, self-service visibility into member histories and system events.
  • Partner with a dedicated engineer, Zendesk lead, and operations leaders to prioritize and deliver solutions.
  • Reframe stakeholder requests into scalable business problems and recommend solutions that serve the broader organization.
  • Reverse-engineer existing systems using code, documentation, data, and stakeholder conversations.

Requirements

  • Bachelor's degree.
  • 7+ years of product management experience, including meaningful work on internal, operations, or business systems.
  • Experience designing integrations between third-party platforms such as Zendesk, Salesforce, Braze, HubSpot, or Twilio and internal systems.
  • Ability to read API documentation and reason about webhooks, JSON payloads, event triggers, synchronous and asynchronous workflows, failures, and retries.
  • Comfort reading Python or JavaScript code, navigating GitHub, and understanding SQL plus AWS or Google Cloud fundamentals.
  • Track record of converting manual, fragmented processes into scalable systems with measurable outcomes.
  • Ability to design connected data flows, workflows, and automations across systems.
  • Strong stakeholder-management skills with senior operations leaders, including the ability to challenge requests and propose better approaches.
  • Ability to independently navigate ambiguity, build relationships, prioritize work, and develop plans with minimal oversight.
  • Experience in contact center or support operations, automation tools such as Workato, Zapier, or Tray.io, AI support agents, or healthcare/digital health workflows is preferred.
  • Must be authorized to work in the U.S., reside and work in a state where Vida is registered, and work from the U.S.; visa sponsorship and international work are not available.

Interested in this position?

Apply directly on the company website

Apply Now

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