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Product Manager II - Communications Center Automation

2 weeks ago
United States
Full-time
Senior
Product Manager
Artificial Intelligence and Machine Learning
Agile Confluence JIRA Kanban Scrum
Apply Now
Versaterm

Versaterm

Versaterm Public Safety is a leading developer of integrated software solutions for First Responders in Canada and the United States. They focus on customer experience and outcomes, empowering public safety agencies to transform their organizations. Ve...

Internet Software & Services
51-250
Founded 1977
View All Jobs 31

Description

  • Define the product vision and strategic direction in alignment with company objectives and customer needs.
  • Own the product strategy for a focused set of solutions, including backlog management and feature prioritization.
  • Translate strategy into actionable roadmaps and decide what to build and when to release it.
  • Build and maintain detailed internal roadmaps and high-level roadmaps for executives and customers.
  • Gather input from customers, internal stakeholders, and market research to shape product direction.
  • Partner with engineering and cross-functional teams to deliver solutions that meet market needs and quality standards.
  • Collect, curate, and prioritize ideas from customers, sales, and internal stakeholders.
  • Track product performance using adoption, customer satisfaction, churn, and renewal data.
  • Run trials, pilots, and MVPs to validate assumptions before broader launches.
  • Promote the product through training, sales enablement, webinars, and direct customer interactions.

Requirements

  • Bachelor’s degree in computer science, Business, or a related field; advanced degree or relevant certifications such as CSPO or SAFe PO are a plus.
  • 5–7 years of experience in a Product Management role.
  • Proven experience overseeing elements of the product development lifecycle.
  • Strong understanding of Agile frameworks, particularly Scrum or Kanban.
  • Experience with tools such as JIRA and Confluence, or similar products.
  • Highly effective cross-functional collaboration skills.
  • Exceptional writing and presentation skills.
  • Strong organizational skills and attention to detail.
  • Experience with Aha! Product Management software is preferred.
  • Familiarity with software engineering concepts such as APIs, databases, and cloud is preferred.
  • Experience with call center software such as ACD, IVR, and AI bots is preferred.
  • Demonstrated experience using AI tools to accelerate product workflows is preferred.
  • Ability to pass a fingerprint-based CJIS background check and maintain required security clearances.

Benefits

  • Competitive starting salary based on skills, experience, education, training, internal equity, market data, and business needs.
  • Eligibility for variable compensation such as incentive plans or discretionary performance bonuses.
  • Comprehensive benefits offering.
  • Equal opportunity employer committed to equity, diversity, inclusion, and a barrier-free workplace.
  • Accommodations available upon request throughout the recruitment process.

Interested in this position?

Apply directly on the company website

Apply Now

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