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Product Manager II - Communications Center Automation

3 weeks, 2 days ago
Canada
Full-time
Senior
Product Manager
Data Science and Analytics
Agile Confluence JIRA Kanban Scrum
Apply Now
Versaterm

Versaterm

Versaterm Public Safety is a leading developer of integrated software solutions for First Responders in Canada and the United States. They focus on customer experience and outcomes, empowering public safety agencies to transform their organizations. Ve...

Internet Software & Services
51-250
Founded 1977
View All Jobs 31

Description

  • Define the product vision and strategic direction in alignment with company objectives and customer needs.
  • Translate product strategy into actionable plans and determine what to build and when to release it.
  • Build and maintain detailed roadmaps for internal teams and high-level roadmaps for executives and customers.
  • Manage the product backlog and prioritize features based on user value, effort, time to market, and competitive differentiation.
  • Gather and curate ideas from customers, sales, internal stakeholders, and market research to shape the roadmap.
  • Partner with engineering and cross-functional teams to ensure delivery meets market needs and quality standards.
  • Track product performance, including feature adoption, customer satisfaction, and churn or renewal drivers.
  • Run trials, pilots, and MVPs to validate assumptions before broader launches.
  • Serve as the product subject matter expert on the market, product, and competitive landscape.
  • Promote the product through training, sales enablement, webinars, and direct customer interactions.

Requirements

  • Bachelor’s degree in computer science, business, or a related field; an advanced degree or relevant certifications such as CSPO or SAFe PO is a plus.
  • 5–7 years of experience in a product management role.
  • Proven experience overseeing elements of the product development lifecycle.
  • Strong understanding of Agile frameworks, particularly Scrum or Kanban.
  • Experience with tools such as JIRA, Confluence, or similar.
  • Highly effective cross-functional collaboration skills.
  • Exceptional writing and presentation skills.
  • Strong organizational skills and attention to detail.
  • Experience with Aha! Product Management software is preferred.
  • Familiarity with software engineering concepts such as APIs, databases, and cloud is preferred.
  • Experience with call center software such as ACD, IVR, and AI bots is preferred.
  • Demonstrated experience using AI tools to accelerate product workflows, including requirements generation, research synthesis, and user story drafting, is a plus.
  • Must be legally authorized to work in Canada and able to obtain and maintain a Government of Canada Reliability security clearance.

Benefits

  • Competitive compensation with starting salary based on skills, experience, education, market data, and internal equity.
  • Eligibility for variable compensation such as incentive plans or discretionary performance bonuses in some roles.
  • Comprehensive benefits offering.
  • Equal opportunity employer with a commitment to equity, diversity, inclusion, and a barrier-free workplace.
  • Accommodations available upon request throughout the recruitment process.

Interested in this position?

Apply directly on the company website

Apply Now

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