RemoteLeaf Logo
Log in Sign up

Customer Success Advocate I

1 week, 6 days ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Salesforce
Apply Now
Versaterm

Versaterm

Versaterm Public Safety is a leading developer of integrated software solutions for First Responders in Canada and the United States. They focus on customer experience and outcomes, empowering public safety agencies to transform their organizations. Ve...

Internet Software & Services
51-250
Founded 1977
View All Jobs 31

Description

  • Serve as the primary point of contact and trusted advisor for enterprise accounts.
  • Build a deep understanding of each customer’s goals, structure, challenges, and success metrics.
  • Lead quarterly business reviews and other standardized customer touchpoints.
  • Guide onboarding and post-implementation coaching to accelerate adoption and time-to-value.
  • Monitor usage metrics, telemetry, adoption patterns, SLAs, and support cases to identify risks and opportunities.
  • Track enhancement requests, roadmap commitments, customer risks, and open projects to ensure transparency and follow-through.
  • Coordinate with Product, Support, Sales, Marketing, and Leadership to deliver a unified customer experience.
  • Translate customer needs and voice-of-customer feedback into actionable insights for internal teams.
  • Lead renewal conversations and support cross-sell and upsell opportunities based on customer needs and usage patterns.
  • Create and distribute customer education content such as webinars, newsletters, playbooks, and meeting recaps.

Requirements

  • Bachelor’s degree in Business Administration, Communications, Marketing, Psychology, or a related field.
  • 3–5 years of experience in customer success, preferably in a SaaS environment or public safety.
  • Experience managing strategic or enterprise-level customer relationships.
  • Proven track record of driving measurable outcomes, adoption, and long-term customer retention.
  • Strong business acumen with the ability to understand organizational structures, priorities, and success metrics.
  • Exceptional communication and facilitation skills.
  • Strong attention to detail and comfort maintaining accurate account data.
  • Analytical, data-driven mindset with the ability to interpret usage patterns, telemetry, and customer health indicators.
  • Ability to thrive in a fast-paced, evolving environment with shifting priorities and changing customer needs.
  • Proactive ownership mindset.
  • Must comply with the FBI CJIS Security Policy and successfully pass a fingerprint-based background check.
  • Ability to obtain and maintain any additional customer-required security clearances.
  • Experience with public safety agencies is preferred.
  • Familiarity with SaaS products and enterprise account management is preferred.

Benefits

  • Competitive base salary with consideration for skills, experience, education, and market data.
  • Eligibility for variable compensation, including incentive plans or discretionary performance bonuses.
  • Comprehensive benefits package.
  • Commitment to equitable, competitive compensation.
  • Flexible accommodations available throughout the recruitment process.
  • Equal opportunity employer with a barrier-free workplace.
  • No AI used in the recruitment process; hiring decisions are made by people.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Aspire Software

Technical Lead Customer Support

Aspire Software 251-1K Internet Software & Services

Exeevo is hiring a Technical Lead to oversee operational support for its Microsoft Dynamics 365 CRM platform, coordinating incident resolution, customer reporting, and cross-functional collaboration for life sciences clients.

United Kingdom Portugal Full-time Senior Customer Success Manager Technical Support Engineer
CRM
1 hour, 33 minutes ago
AIRS Medical

EMEA - Clinical Customer Success Manager/MTRA

AIRS Medical 51-250 Pharmaceuticals

AIRS Medical is hiring a Customer Success Manager in South Germany to help healthcare customers implement and maximize SwiftMR, its AI-powered MRI enhancement solution, across the DACH region and broader EMEA markets.

Germany Full-time Junior Customer Success Manager Implementation Engineer
3 hours, 31 minutes ago
Stripe

Manager, Customer Success

Stripe 5K-10K Diversified Financial Services

Stripe is hiring an Enterprise Customer Success Manager leader to oversee strategic customer relationships and drive team performance, revenue growth, and retention across the post-sales lifecycle.

United States Full-time Lead Customer Success Manager
5 hours, 19 minutes ago
Laminar Projects

Managing Quantity Surveyor (Construction) – 4 Day Work Week

Laminar Projects 51-250 Construction & Engineering

Shape.Construction is hiring a Managing Quantity Surveyor to join its remote customer success team and use commercial construction expertise to help customers manage change, disputes, and claims through its SaaS platform.

United Kingdom Full-time Lead Customer Success Manager Technical Account Manager
5 hours, 20 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers