Patient Financial Navigation Specialist (PST Time Zone)

3 hours ago
Full-time
Junior
Customer and Technical Support
Veracyte

Veracyte

Veracyte develops innovative molecular diagnostic tests that provide clinicians with critical insights to enhance cancer diagnosis and treatment, ultimately aiming to improve patient outcomes and reduce healthcare costs.

Pharmaceuticals
251-1K
Founded 2008

Description

  • Evaluate patients’ financial situations and guide them through available support options.
  • Verify insurance coverage and explain benefits to patients.
  • Assist with financial aid applications and payment plan setup.
  • Handle patient billing inquiries and escalate only complex situations.
  • Collect payments, explain out-of-pocket costs, and provide self-pay pricing information.
  • Refer patients to appropriate financial assistance programs.
  • Maintain accurate records and ensure compliance with healthcare regulations.
  • Provide administrative support, including data entry, record updates, and project participation as needed.
  • Navigate payer portals, websites, and phone systems to check eligibility, prior authorization, claim, and appeal statuses.
  • Provide timely, personalized support that improves the patient experience and builds trust.

Requirements

  • High school diploma or GED required.
  • Associate’s or Bachelor’s degree in healthcare administration, business, or a related field preferred.
  • 2+ years of experience in healthcare billing, insurance coordination, or patient financial services.
  • Experience with Microsoft Office, especially Word and Excel.
  • Experience with payer portals and claim tracking systems.
  • Familiarity with HIPAA compliance and healthcare privacy regulations.
  • Experience using CRMs such as Salesforce and billing software such as Epic, XiFin, or Quadax.
  • Strong understanding of health insurance plans, benefits, and coverage verification processes.
  • Ability to explain complex financial and insurance information clearly and empathetically.
  • Experience with billing systems, insurance pre-authorizations, payment collection procedures, self-pay pricing, and assistance program referrals.

Benefits

  • Pay range of $25–$30 USD per hour.
  • Eligibility for additional discretionary bonuses and incentives.
  • Eligibility for restricted stock units.
  • Competitive compensation and benefits package.
  • Remote role (#LI-Remote).
  • Opportunity to work for a 2024 Certified Great Place to Work in the US and Israel.

Interested in this position?

Apply directly on the company website

Apply Now

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