Customer Success Manager - Strategic (Remote)

2 hours, 21 minutes ago
Full-time
Senior
Customer and Technical Support
Vendavo

Vendavo

Vendavo provides price optimization, CPQ, and rebate management solutions powered by Big Data for B2B enterprises, enabling profitable sales decisions and revenue growth globally.

Internet Software & Services
251-1K
Founded 2000
$52M raised

Description

  • Manage highly complex, high-value customer accounts with multiple solutions, stakeholders, business units, and geographies.
  • Build and maintain strong relationships with senior leaders and decision-makers across customer organizations.
  • Drive customer adoption and value realization for Vendavo’s solutions.
  • Develop and implement joint success plans with customers, including milestones, desired outcomes, and KPIs.
  • Mitigate renewal risk by coordinating cross-functional resources and proactive customer planning.
  • Share industry best practices and strategic guidance to improve solution usage across customer teams.
  • Serve as the customer advocate within Vendavo and influence internal alignment and product development based on customer needs.
  • Monitor customer health metrics such as usage, value realization, satisfaction, and churn risk to identify risks and opportunities.
  • Identify cross-sell and expansion opportunities aligned to evolving customer needs.
  • Mentor and coach junior Customer Success Managers on strategic account management.

Requirements

  • 7+ years of experience in Customer Success or a related role managing complex customer accounts at a strategic level.
  • Experience with pricing, quoting, rebate, or analytics solutions in a B2B environment.
  • Understanding of commercial business processes such as quote-to-cash, list pricing, and dynamic pricing.
  • Familiarity with sales/account management methodologies such as Challenger Sale, ForceManagement, MEDDPICC, or similar.
  • Knowledge of project governance, especially in complex software implementations.
  • Understanding of business systems integration and data transformation principles.
  • Willingness to learn Vendavo business processes and technical use cases.
  • Experience managing large enterprise accounts with more than $1 billion in revenue and global presence.
  • Strong experience with SaaS software solutions; pricing or CPQ experience is a plus.
  • Ability to build relationships with customer executives and key decision-makers.
  • Experience managing accounts across multiple geographies and business units.
  • Proficiency in using data to track performance, derive insights, and lead customer conversations.
  • Willingness to travel up to 10% and support international time zones.

Benefits

  • Flexible work arrangement with the option to work from home or in the office.
  • Unlimited PTO, including vacation, sick time, and mental health days.
  • 4 company-wide recharge days each quarter.
  • 16 weeks of paid parental leave with health benefits and flexible re-entry schedules.
  • $110 per month for cell phone and internet expenses.
  • High-end laptop provided (Dell XPS or Mac).
  • Competitive pay plus bonus/commission.
  • Comprehensive health, dental, vision, and mental health benefits, with PPO, FSA, and HSA options.
  • 401(k) plan with a 3% employer non-election contribution.
  • Minimum base salary of $118,422, plus benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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