Head of Customer Success and Implementation Delivery

21 hours, 36 minutes ago
Full-time
Executive
Customer and Technical Support
Veeva Systems

Veeva Systems

Veeva Systems specializes in providing cloud-based software solutions tailored for the global life sciences industry, enabling clients to streamline clinical trials, manage data efficiently, and enhance operational effectiveness.

Internet Software & Services
5001+
Founded 2007

Description

  • Build and lead the customer success and services team as Veeva Ostro grows.
  • Set team priorities and oversee customer implementations and ongoing service delivery.
  • Use customer data to improve product adoption, retention, and return on investment.
  • Partner with sales and product teams on account plans and product improvements.
  • Build relationships with customer leaders and represent Veeva Ostro at Veeva Summits.
  • Serve on Veeva Ostro’s leadership team and provide hands-on management of delivery details.

Requirements

  • Proven experience building and leading teams with direct management responsibility.
  • Current life sciences experience in a service-related, billable or non-billable role.
  • Experience using data and analytics tools to measure and improve processes.
  • Hands-on management approach with attention to operational details.

Benefits

  • Base salary of $200,000–$270,000, depending on experience and location.
  • Potential eligibility for variable and/or stock-based bonuses.
  • Medical, dental, vision, and basic life insurance.
  • Flexible PTO and company-paid holidays.
  • Retirement programs.
  • Flexible Work Anywhere arrangement, with options to work remotely or from an office.
  • 1% charitable giving program.

Interested in this position?

Apply directly on the company website

Apply Now

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