Senior Customer Success Engineer

3 weeks, 6 days ago
Full-time
Senior
Customer and Technical Support
Veeam Software

Veeam Software

Veeam Software is the global leader in Backup that delivers Modern Data Protection, offering solutions for virtual environments, enterprises, small businesses, and service providers worldwide.

Internet Software & Services
1K-5K
Founded 2006
$500M raised

Description

  • Configure customer accounts, backup policies, storage, and onboarding processes.
  • Develop success plans, adoption roadmaps, protection plans, and migration strategies.
  • Assess customer environments and recommend Veeam products and architectures.
  • Conduct recovery simulations, DRMM assessments, and quarterly resilience reporting.
  • Monitor churn indicators, create mitigation plans, and support renewal strategies.
  • Build business cases, define total cost of ownership, and communicate expansion value.
  • Engage CISO and CIO stakeholders with risk, status, opportunity, and roadmap updates.
  • Collaborate with Sales, Customer Success leadership, and marketing on adoption and expansion initiatives.
  • Manage a portfolio of approximately 5–50 named accounts with $100K+ ARR.
  • Own technical success planning and influence pricing, commercial, and renewal terms.

Requirements

  • 5+ years of experience in customer-facing engineering roles focused on data backup and recovery.
  • Advanced English proficiency; Spanish, German, or French is preferred.
  • Hands-on expertise with operating systems, virtualization, storage, scripting and automation, cloud platforms, and disaster recovery and resilience practices.
  • Experience designing and executing protection plans, migrations, and recovery simulations.
  • Familiarity with Veeam platform capabilities is preferred.
  • VMCE certification is required, either before hiring or within an agreed post-hire timeframe.
  • AWS Solutions Architect or Microsoft Azure Administrator/Solutions Architect certifications are preferred.
  • Ability to translate business outcomes into technical adoption roadmaps and measurable value.
  • Experience engaging executive stakeholders, including CISOs and CIOs.
  • Strong communication, cross-functional collaboration, and stakeholder management skills.

Benefits

  • 25 paid vacation days, 4 additional VeeaMe self-care days, and 24 paid volunteer hours annually.
  • Private medical, dental, and vision insurance with dependent enrollment.
  • Life insurance, income protection, pension with employer matching, and worldwide travel insurance.
  • Employee Assistance Program with therapy, legal, financial, GP, and wellbeing support.
  • Professional development through LinkedIn Learning, O’Reilly, mentoring, workshops, and Global Day of Learning.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Success Representative (Brilliant Harvest)

AltaML 51-250 IT Services

Brilliant Harvest is seeking a Customer Success Representative to help farm equipment dealers and farmers adopt, use, and gain value from its conversational AI platform.

10 hours, 59 minutes ago

Trial Experience Apprentice

HighLevel 251-1K Internet Software & Services

HighLevel is hiring a remote Customer Acquisition Apprentice in India to support trial customers through calls, chats, emails, scheduling, and video-room coordination during a six-month apprenticeship.

CRM
11 hours, 13 minutes ago

Customer Experience Director (Philadelphia, PA)

B Lab 51-250 Diversified Consumer Services

B Lab is hiring a Director, Customer Experience to lead its global customer experience function, improving how businesses and B Corps engage with certification, products, and services while increasing satisfaction, adoption, retention, and operational effectiveness.

CRM
11 hours, 14 minutes ago

Member Services Associate - Work From Home

Join a fully remote financial services team to enroll and support clients seeking guidance on benefits and related financial needs.

11 hours, 14 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers