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Manager, Renewals System Engineering - Remote

1 week ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Apply Now
Veeam Software

Veeam Software

Veeam Software is the global leader in Backup that delivers Modern Data Protection, offering solutions for virtual environments, enterprises, small businesses, and service providers worldwide.

Internet Software & Services
1K-5K
Founded 2006
$500M raised
View All Jobs 42

Description

  • Drive recurrent and upsell revenue by improving the customer product experience.
  • Align and execute the renewals strategy across the region.
  • Lead hiring, onboarding, and integration of new team members across multiple countries.
  • Build, develop, and retain a diverse, motivated, and engaged Systems Engineer team.
  • Work with Renewals leadership to meet technical post-sales objectives and launch post-sales campaigns.
  • Collaborate with internal departments to improve customer experience and streamline processes.
  • Adapt team strategies and processes to support expanding verticals and changing business needs.
  • Define and refine KPIs to measure talent quality and team success.
  • Develop capacity planning models to support current and future team needs.
  • Monitor team performance against metrics and recommend changes when needed.

Requirements

  • Experience leading a team and providing clear direction, motivation, and accountability.
  • Proven ability to influence and mentor others in a technology-focused environment.
  • Proven ability to build strong cross-functional relationships, especially with Operations and Renewals/Sales teams.
  • Deep understanding of customer management practices, solutions, and sales support processes.
  • Ability to adapt to changing business priorities and work independently in a fast-paced environment.
  • High-energy, motivated self-starter who can learn new technologies quickly.
  • Excellent written and verbal communication, negotiation, and presentation skills.
  • Technical leadership and subject matter expertise in Veeam products, especially Veeam Data Platform.
  • General knowledge of data centers, servers, storage systems, networks, operating systems, and backup software.
  • Experience with virtualization technologies such as VMware, Hyper-V, or KVM is beneficial.
  • Ability to travel.
  • Fluency in English.

Benefits

  • Unlimited paid time off, 12 paid holidays, 4 additional global VeeaMe Days for self-care, and 24 paid volunteer hours annually.
  • Paid parental leave: 8 weeks for all parents and 16 weeks for birthing parents.
  • Medical, dental, and vision coverage starting on the first day.
  • Mental health support, therapy sessions, and digital wellness tools through the Employee Assistance Program.
  • 401(k) retirement plan with company matching contributions.
  • Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time.
  • AirVet access for 24/7 virtual veterinary care at no cost.
  • Legal services, identity protection, supplemental health insurance options, and tax-advantaged spending accounts for healthcare, dependent care, and commuting.
  • Learning and development opportunities through LinkedIn Learning, O’Reilly, mentoring, workshops, and annual learning events.
  • Competitive compensation with a performance-based bonus and U.S. location-based salary range from $146,400 to $375,100 USD depending on zone.

Interested in this position?

Apply directly on the company website

Apply Now

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