Customer Success Engineer with German

1 month, 2 weeks ago
Full-time
Senior
Customer and Technical Support
Veeam Software

Veeam Software

Veeam Software is the global leader in Backup that delivers Modern Data Protection, offering solutions for virtual environments, enterprises, small businesses, and service providers worldwide.

Internet Software & Services
1K-5K
Founded 2006
$500M raised

Description

  • Configure customer accounts, backup policies, storage, and onboarding processes.
  • Identify migration opportunities and align product adoption with customer business outcomes.
  • Conduct assessments, develop protection plans, and recommend Veeam products and architectures.
  • Run recovery simulations, perform DRMM assessments, and deliver quarterly resilience reports.
  • Monitor churn signals, develop mitigation plans, and support renewal strategies with technical insights.
  • Build business cases, define total cost of ownership, and articulate expansion value.
  • Engage CISO and CIO stakeholders with risk, status, opportunity, and roadmap updates.
  • Own technical success plans and adoption roadmaps while partnering with Sales and Customer Success leadership on commercial and renewal terms.

Requirements

  • 5+ years of customer-facing engineering experience focused on data backup and recovery.
  • Advanced English and German language proficiency.
  • Hands-on expertise with operating systems, virtualization, storage, scripting and automation, cloud platforms, and disaster recovery and resilience practices.
  • Experience designing and executing protection plans, migrations, and recovery simulations.
  • VMCE certification required, either before hire or within an agreed post-hire timeframe.
  • AWS Solutions Architect or Microsoft Azure Administrator/Solutions Architect certifications preferred.
  • Ability to translate business outcomes into technical adoption roadmaps and measurable value.
  • Experience engaging executive stakeholders and synthesizing technical, business, and risk information into recommendations.
  • Strong communication, collaboration, and stakeholder management skills.
  • Must be permanently located in Poland.

Benefits

  • 26 paid vacation days, 4 additional VeeaMe self-care days, and 24 paid volunteer hours annually.
  • Paid parental, maternity, and paternity leave.
  • Fully covered family medical, dental, rehabilitation, and vaccination plans.
  • Life, critical illness, and disability insurance.
  • Employer pension contribution through PPK.
  • 450 PLN monthly Edenred meal allowance and a fully covered MultiSport card.
  • Up to 12 free therapy sessions annually, plus legal and financial advice.
  • Professional development through LinkedIn Learning, O’Reilly, mentoring, workshops, and learning events.

Interested in this position?

Apply directly on the company website

Apply Now

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