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Analista de Onboarding Enterprise (Remoto)

3 weeks, 2 days ago
Brazil
Full-time
Junior
Customer Success
Customer and Technical Support
Apply Now
Harford County Public Library

Harford County Public Library

Access, Information, Service, Anytime, Anywhere

Diversified Consumer Services
51-250
Founded 1945
View All Jobs 4

Description

  • Manage a portfolio of newly onboarded customers and ensure a smooth integration journey.
  • Investigate integration failures, analyze logs, and propose quick solutions during onboarding.
  • Provide high-quality, humanized support to internal and external customers.
  • Monitor operational KPIs to anticipate bottlenecks and performance issues.
  • Identify process optimization opportunities and propose action plans that add business value for the customer.
  • Help customer developers understand API documentation and resolve technical integration questions.

Requirements

  • Previous experience in the payments industry is essential.
  • Experience with technical customer support, technical onboarding, or systems integration.
  • Strong focus on goals, quality delivery, and fast problem-solving.
  • Ability to read metrics and translate technical concepts such as APIs for customers.
  • Intermediate English is a plus.
  • Availability to work Monday to Friday, 9:00 a.m. to 6:00 p.m.
  • Remote work setup.
  • Experience with customer onboarding for enterprise clients is desirable.

Benefits

  • Fixed salary.
  • Variable compensation package (PLR, ILP, or commission, depending on role eligibility).
  • Health and dental insurance with copay.
  • 24/7 virtual telemedicine support.
  • Medication subsidy.
  • Meal and/or food allowance.
  • Childcare assistance for children up to 5 years and 11 months.
  • Home office allowance for remote or hybrid contracts.
  • Education benefit with internal self-development platform and library.
  • Emotional support program (Acolhe360º).
  • Optional perks such as Wellhub, TotalPass, Pet Club, Flash, Férias&Co, VT, Allya, and educational partnerships.

Interested in this position?

Apply directly on the company website

Apply Now

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