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Customer Success Manager

1 month, 2 weeks ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Apply Now
Vatica Health

Vatica Health

Vatica Health provides an innovative risk adjustment and quality of care coding solution that combines expert clinical teams with advanced technology to enhance diagnosis accuracy, improve financial performance for health plans and providers, and promo...

Internet Software & Services
251-1K
Founded 2011
View All Jobs 2

Description

  • Serve as a trusted advisor and lead or support client relationships, engagement, and implementation delivery.
  • Identify partnership opportunities and document client requirements, success criteria, and supporting solutions in contract documents.
  • Develop and execute onboarding, implementation, and communication plans, including success metrics and risk mitigation.
  • Build presentation decks for client meetings such as QBRs, kickoffs, and status updates.
  • Facilitate client and Vatica Health leadership committees to align on strategy, escalation, planning, and issue resolution.
  • Forecast and track key account metrics such as visit activity, provider adoption, and sales statistics.
  • Lead cross-functional teams across Vatica Health, client organizations, and vendor partners in a matrixed environment.
  • Deliver client training on Vatica Health tools, processes, and reports.
  • Support operational and financial plans, including actuals and forecasts.
  • Gather client feedback to assess satisfaction and identify opportunities for improvement in engagement, tools, and solutions.

Requirements

  • 4+ years of experience in a healthcare client-facing role with progressive responsibility.
  • 4+ years of experience leading complex projects.
  • Healthcare experience required, with experience in Risk Adjustment and Quality of Care.
  • Strong project performance analysis and strategic PowerPoint deck-building skills.
  • Outstanding customer service skills.
  • Experience organizing, analyzing, and presenting data.
  • Ability to learn quickly, apply knowledge, and work in a consultative manner.
  • Strong computer skills, including Microsoft Office, along with strong grammar and multitasking abilities.
  • Strong attention to detail, time management, and decision-making skills.
  • Ability to work independently with minimal supervision and travel during the week.

Benefits

  • Competitive salary based on experience, skills, and location, with a projected range of $95,000 to $115,000 annually.
  • Discretionary bonus potential.
  • 401(k) plan.
  • Comprehensive medical, dental, and vision insurance.
  • Tax-free Dependent Care Account.
  • Life insurance plus short-term and long-term disability coverage.
  • Excellent PTO policy.
  • Strong work-life balance and family-first culture.
  • Supportive teams and room for growth and advancement.

Interested in this position?

Apply directly on the company website

Apply Now

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