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Remote Customer Success Executive

16 hours, 12 minutes ago
Argentina
Part-time
Junior
Customer Success Manager
Customer and Technical Support
Apply Now
Uptalent

Uptalent

Uptalent is a platform that provides top remote BIM & CAD specialists to help engineering and architectural firms scale efficiently. With a network of 200+ vetted drafters, Uptalent offers world-class processes and cloud-based communications to seamles...

Construction & Engineering
11-50
Founded 2020
View All Jobs 383

Description

  • Manage and nurture relationships with U.S. and Canadian architectural and engineering client accounts.
  • Serve as the main point of contact for contractors, addressing concerns and supporting their satisfaction.
  • Identify upselling opportunities within existing accounts and collaborate with the sales team on growth.
  • Facilitate onboarding for new clients and help integrate contractors into client teams.
  • Collect feedback from clients and contractors and share insights internally to improve services.
  • Resolve client and contractor issues or disputes promptly and professionally.
  • Maintain accurate records of client interactions and provide reporting to management.
  • Support strong relationships between contractors and client firms across international teams.

Requirements

  • Bachelor's degree in business, marketing, or a related field preferred.
  • At least 2 years of experience in customer success or account management, preferably in a B2B environment.
  • Outstanding written and verbal communication skills.
  • Strong analytical and problem-solving abilities.
  • Basic understanding of sales principles and upselling opportunities.
  • Reliable laptop, high-speed internet connection, and a comfortable remote work setup.
  • Comfortable using videoconferencing tools for client and contractor interactions.
  • Native English speaker.
  • Motivated self-starter with the ability to work unsupervised and multi-task.
  • Shows initiative and a proactive approach to work.

Benefits

  • Highly competitive compensation.
  • Flexible schedules.
  • Work from anywhere.
  • Opportunity to work with exciting companies worldwide.

Interested in this position?

Apply directly on the company website

Apply Now

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