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Associate Technical Account Manager - SQL Focused (Remote - Mexico Only)

6 hours, 2 minutes ago
Mexico
Full-time
Senior
Technical Account Manager
Customer and Technical Support
SQL
Apply Now
Varicent

Varicent

Varicent provides industry-leading incentive compensation and sales performance management solutions to help businesses increase sales efficiency and effectiveness.

Professional Services
251-1K
Founded 2003
$35M raised
View All Jobs 55

Description

  • Support the primary Technical Account Manager in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
  • Act as a technical advisor to customer stakeholders and help maximize return on their Varicent investment.
  • Assist in coaching users on Varicent functionality, configuration concepts, and best-practice methodologies.
  • Review new features, fixes, and release notes to assess impact on customer environments.
  • Contribute to configuring Varicent solutions based on documented customer requirements under senior guidance.
  • Prepare and share monthly performance, utilization, and support metric summaries.
  • Analyze solution usage and data patterns to identify issues and opportunities for optimization.
  • Assist with proactive maintenance actions, solution improvements, troubleshooting, and defect investigation.
  • Identify opportunities for customer value realization and support upsell, cross-sell, and expansion conversations.
  • Collaborate with TAMs and internal teams on change management, reusable objects, project outcomes, and product adoption.

Requirements

  • Advanced SQL is mandatory.
  • At least 5 years of experience in IT consulting or enterprise software implementation.
  • Prior experience with query-based languages and relational databases.
  • Strong technical data skills, including SQL data manipulation and Microsoft Excel.
  • Basic knowledge of system configurations, data models, and data integration best-practice concepts.
  • Understanding of the Sales Performance Management domain is preferred.
  • Hands-on experience with Varicent software products is strongly preferred, including administering, implementing, or supporting them.
  • Ability to work alongside Technical Account Managers within a customer success environment.
  • Comfort supporting data validation, report creation, performance troubleshooting, and configuration changes.
  • Ability to independently perform full TAM duties after approximately 12 months.

Benefits

  • Opportunity to work for a market-leading SaaS company recognized by Forrester, Gartner, Ventana Research, Gartner Peer Insights, and G2.
  • Work with global customers and well-known industry leaders across a diverse client base.
  • Collaborative, diverse, and innovative team environment.
  • Supportive environment focused on growth and development.
  • Equal opportunity employer commitment with accommodation available during the hiring process.
  • Commitment to fair employment practices and applicant privacy compliance.

Interested in this position?

Apply directly on the company website

Apply Now

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