Senior Service Account Manager

2 hours ago
Full-time
Senior
Project and Program Management
Pure Storage

Pure Storage

Pure Storage is a top all-flash enterprise storage company that simplifies data storage with modern, easy-to-manage solutions, driving business and IT transformation for organizations worldwide.

IT Services
1K-5K
Founded 2009

Description

  • Own the end-to-end service delivery relationship for large-scale enterprise accounts.
  • Influence cross-functional teams across engineering, product management, and legal to support a high-quality customer experience.
  • Lead complex product implementations and migrations during critical change windows.
  • Perform proactive risk analysis and capacity planning to maintain operational continuity and stability.
  • Serve as the primary point of command for high-severity incidents and escalations.
  • Coordinate rapid-response teams and communicate transparently with leadership during mission-critical events.
  • Facilitate executive operational reviews and roadmap discussions aligned to customer priorities.
  • Identify customer-inspired business solutions that support retention and growth.
  • Mentor junior Service Account Managers and create internal enablement content and best practices.

Requirements

  • 6 years of relevant experience in a customer-facing, large-account, or industry-related role.
  • Proven ability to work effectively in matrixed environments.
  • Experience building trusted relationships with executive stakeholders.
  • Ability to remain calm and authoritative during technical negotiations and escalations.
  • Deep professional experience in the technology or data storage sector.
  • Ability to translate customer requirements into prioritized product features.
  • Experience conducting technical risk analyses, capacity planning, and environment assessments.
  • Strong project management background with the ability to coordinate multiple high-priority projects.
  • Ability to influence internal stakeholders to deliver customer results.
  • Experience with large-scale enterprise accounts is preferred.

Benefits

  • Annual base salary range of $124,000 to $186,000 USD.
  • May be eligible for incentive pay and/or equity.
  • Flexible time off.
  • Wellness resources.
  • Company-sponsored team events.

Interested in this position?

Apply directly on the company website

Apply Now

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