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Associate Technical Account Manager / SQL advanced (Remote)

20 hours, 6 minutes ago
Mexico
Full-time
Junior
Technical Account Manager
Customer and Technical Support
SQL
Apply Now
Varicent

Varicent

Varicent provides industry-leading incentive compensation and sales performance management solutions to help businesses increase sales efficiency and effectiveness.

Professional Services
251-1K
Founded 2003
$35M raised
View All Jobs 41

Description

  • Support the primary Technical Account Manager in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
  • Assist in coaching users on Varicent functionality, configuration concepts, and best-practice methodologies.
  • Review new features, fixes, and release notes to assess potential impact on customer environments.
  • Configure Varicent solutions based on documented customer requirements under guidance from the senior TAM.
  • Prepare and share monthly performance, utilization, and support-related metric summaries.
  • Analyze solution usage and data patterns to identify issues and opportunities for optimization.
  • Help implement proactive maintenance actions and solution improvements.
  • Collaborate with TAMs and internal teams to troubleshoot errors, investigate defects, and support solution optimization.
  • Identify opportunities for customer value realization and support upsell, cross-sell, and expansion conversations.
  • Maintain reusable object repositories and support change management improvements.

Requirements

  • Advanced SQL is mandatory.
  • At least 5 years of experience in IT consulting or enterprise software implementation.
  • Prior experience with query-based languages and relational databases.
  • Strong technical data skills, including SQL data manipulation and Microsoft Excel.
  • Understanding of the Sales Performance Management domain is preferred.
  • Hands-on experience with Varicent software products in administration, implementation, or support is strongly preferred.
  • Basic knowledge of system configurations, data models, and data integration best-practice concepts.
  • Ability to complete onboarding and training successfully within the first 1-3 months and progressively take on customer work.
  • Ability to manage a full client portfolio and perform all TAM duties after 12 months.

Benefits

  • Equal opportunity employer with consideration regardless of race, color, religion, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.
  • Accommodation available during the recruitment process.
  • Work with a diverse, collaborative, and innovative team.
  • Opportunity to grow into a full Technical Account Manager role within 12 months.
  • Supportive environment focused on professional growth and development.

Interested in this position?

Apply directly on the company website

Apply Now

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