Senior Service Manager

2 days, 1 hour ago
Full-time
Senior
Project and Program Management
Valtech

Valtech

Valtech is a global business transformation company specializing in technology, marketing, and experience design to help clients innovate, connect with consumers, and optimize ROI.

Professional Services
5K-10K
Founded 1993

Description

  • Implement and manage operational support services for large international clients.
  • Build and manage support processes and teams across complex vendor and client landscapes.
  • Set up and negotiate managed service contracts and SLAs.
  • Monitor service accounts, reporting, and performance metrics.
  • Lead incident, problem, change, and request management processes.
  • Coordinate with third-party vendors and internal delivery teams to ensure end-to-end service excellence.
  • Liaise with clients daily to maintain service quality and satisfaction.
  • Drive continuous improvement in operational excellence and delivery processes.
  • Manage security and privacy processes for assigned accounts.
  • Share knowledge with peers and contribute to the Technology Run craft circle.
  • Support pre-sales activities as needed.

Requirements

  • 5+ years of relevant experience in ITIL-based processes and SLA management.
  • Experience setting up managed services contracts and SLAs.
  • Familiarity with Agile delivery methods such as Scrum and Kanban.
  • Understanding of DevOps principles.
  • Experience working in an international, multicultural context with offshored teams.
  • Excellent command of English at C2 level.
  • ITIL, ASL, or BiSL certification is preferred.
  • Experience with online commerce and/or experience platforms is preferred.
  • Technical affinity to understand platform operations and support requirements is preferred.
  • Strong client orientation, communication, and interpersonal skills are preferred.

Benefits

  • 24 working days of paid vacation.
  • National holidays covered.
  • Sick leave of up to 20 days per year.
  • Unpaid leave of up to 20 days per year.
  • Medical insurance.
  • Multisport card or Multikafeteria benefit.
  • Maternity and paternity leave support.
  • Internal workshops and learning initiatives.
  • Professional certification reimbursement.
  • Participation in local and global professional communities.
  • Growth Framework for career progression.
  • Mentoring program with mentor or mentee opportunities.
  • Remote and hybrid work options, depending on country.
  • International mobility and professional development programs.
  • Access to cutting-edge tools, training, and industry experts.
  • Progressive benefit packages that increase with tenure.

Interested in this position?

Apply directly on the company website

Apply Now

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