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CX Designer Sr

12 hours, 3 minutes ago
Brazil
Full-time
Senior
Product Designer (UI/UX)
Design and User Experience
Agile Figma
Apply Now
Valtech

Valtech

Valtech is a global business transformation company specializing in technology, marketing, and experience design to help clients innovate, connect with consumers, and optimize ROI.

Professional Services
5K-10K
Founded 1993
View All Jobs 42

Description

  • Lead service design and customer experience initiatives across the end-to-end customer journey, from acquisition through post-sales and ongoing relationship management.
  • Compile, organize, and analyze inputs such as voice of customer data, historical surveys, customer feedback, internal studies, and prior assessments.
  • Plan and facilitate customer listening activities with clients and stakeholders, including interviews and qualitative and quantitative research.
  • Map customer journeys to identify pain points, process bottlenecks, and opportunities for improvement.
  • Support the definition and evolution of the desired experience model, including unified versus segmented experience strategies.
  • Create prioritization matrices and initiative roadmaps for short-, medium-, and long-term actions.
  • Support initiatives that strengthen and promote a customer-centric culture within the organization.
  • Collaborate cross-functionally with internal teams and monitor initiative execution to ensure quality, consistency, and strategic alignment.
  • Leverage AI-powered tools and emerging technologies to improve productivity, insight generation, and decision-making while applying critical thinking and judgment.

Requirements

  • 5+ years of experience.
  • Solid experience in Customer Experience (CX) and Service Design.
  • Strong background in Design Thinking, user research, and workshop facilitation.
  • Experience working in complex and multidisciplinary organizational environments.
  • Ability to act with analytical neutrality and avoid internal biases.
  • Ability to translate qualitative data into strategic insights.
  • Ability to structure executive documents and strategic guidelines.
  • Experience with design and collaboration tools such as Miro, Figma, and journey mapping, empathy, and needs mapping boards/frameworks.
  • Upper-intermediate English level.
  • Experience with Agile methodologies and consulting is a plus.

Benefits

  • Competitive compensation package.
  • CLT/PJ position based in Brazil.
  • Remote and hybrid work options, depending on country.
  • International mobility and career advancement opportunities.
  • Professional development programs.
  • Access to cutting-edge tools, training, and industry experts.
  • Inclusive culture that supports growth, thriving, and achievement.
  • Reasonable accommodations available during the interview process.

Interested in this position?

Apply directly on the company website

Apply Now

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