Director, Delivery - NoAM

1 month ago
Full-time
Lead
Project and Program Management
Valiantys

Valiantys

Valiantys is a global Atlassian Platinum Solution Partner specializing in dedicated consulting services. They accelerate business transformation, build high-velocity teams, and offer expertise in Agile tools and cloud migration for improved agility and...

Professional Services
51-250
Founded 2006

Description

  • Lead delivery operations across project-based engagements and managed services in the NOAM region.
  • Oversee project pipelines, support queues, service activity, delivery readiness, execution, and portfolio risk.
  • Ensure consistent delivery practices, documentation, governance, and output quality across teams and engagements.
  • Lead executive client escalations and engagement recovery plans, including ownership, corrective actions, and communications.
  • Embed transformation practices into delivery execution and the engagement lifecycle.
  • Partner with Sales, Engagement, Transformation, and technical leaders on new and existing client opportunities.
  • Participate in senior discovery conversations to define outcomes, roadmaps, governance, and success measures.
  • Coach and develop Delivery Managers, Consultants, and other team members across multiple levels.
  • Oversee solution quality, workflow design, optimization, integration, automation, and delivery governance.
  • Manage resource planning, workload balancing, utilization, forecasting, and financial performance across engagements.

Requirements

  • Significant leadership experience in consulting, professional services, delivery, or managed services environments.
  • Proven experience leading multi-level delivery teams across project work and ongoing services.
  • Experience leading delivery in large-scale enterprise transformation programs.
  • Deep expertise in at least one of: IT Service Management (ITSM), Software Development Lifecycle (SDLC), or Project, Program, and Portfolio Management (PPPM).
  • Experience with enterprise PMO and portfolio governance, including dependency management, RAID governance, and executive reporting.
  • Commercial acumen in scoping, estimation, SOW review, margin considerations, and account expansion.
  • Experience managing high-stakes client escalations and recovery plans.
  • Strong executive presence and stakeholder management with senior client leaders.
  • Experience improving utilization, margin, forecasting, delivery consistency, and scalable operating practices.
  • Experience delivering transformations enabled by Atlassian or comparable enterprise platforms, plus practical understanding of AI-enabled delivery and automation.

Benefits

  • Competitive compensation with an annual performance-based bonus.
  • Comprehensive health insurance.
  • 401(k) with company match.
  • Generous PTO: 4 weeks per year plus public holidays.
  • Flexible remote work policy.
  • Training time and budget for career development.
  • Multicultural and international team environment.

Interested in this position?

Apply directly on the company website

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