Logistics & Operations Assistant (Fully Remote)

1 hour, 54 minutes ago
Full-time
Mid Level
Customer and Technical Support
Valatam

Valatam

Valatam provides experienced virtual assistant services from Latin America, enabling growing businesses to streamline their operations by managing administrative tasks, social media, customer service, and sales, thereby allowing entrepreneurs to focus ...

Professional Services
11-50
Founded 2016

Description

  • Execute and monitor administrative tasks across multiple departments within established timelines.
  • Maintain accurate data entry and update records in CRM and internal systems.
  • Respond to customer and internal inquiries via email and chat in a professional and timely manner.
  • Coordinate scheduling, follow-ups, and documentation to keep operations running smoothly.
  • Keep customer files, notes, and records organized and accessible.
  • Prepare clear, error-free customer-facing documentation and reports.
  • Identify potential issues or delays and escalate them to the appropriate coordinator.
  • Handle other similar or related operational and administrative tasks as needed.

Requirements

  • Fluent English at C1/C2 level and Spanish fluency.
  • 2–5 years of experience in operations, administrative support, or customer-facing roles.
  • Comfortable working with minimal supervision and managing multiple priorities simultaneously.
  • Ability to make light decisions and adapt to partially documented or evolving workflows.
  • Experience with Asana, Notion, Trello, or similar project management tools is a plus.
  • Proficiency with Google Workspace and Microsoft Office.
  • Excellent communication and problem-solving skills.
  • Quiet home office, stable internet with at least 10 Mbps download and 2 Mbps upload, and a backup connection.
  • Bachelor's or Associate's degree preferred.
  • Availability to work 6:00 AM–2:00 PM PT (9:00 AM–6:00 PM EST) and no travel commitments during the first four months of employment.

Benefits

  • Hourly rate equivalent to USD $696–$1,044 per month, based on experience.
  • Annual pay increments.
  • Discretionary client bonuses, with 80% of clients awarding year-end bonuses.
  • 7 U.S. federal holidays plus 4 paid PTO days.
  • Monthly medical insurance stipend after meeting eligibility criteria.
  • Birthday and anniversary bonuses plus a gym/wellness allowance.
  • Unlimited online fitness classes and company events, including Christmas celebrations.

Interested in this position?

Apply directly on the company website

Apply Now

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