Director of Operations (Hospitality) - Remote

2 hours, 19 minutes ago
Full-time
Lead
Operations
Valatam

Valatam

Valatam provides experienced virtual assistant services from Latin America, enabling growing businesses to streamline their operations by managing administrative tasks, social media, customer service, and sales, thereby allowing entrepreneurs to focus ...

Professional Services
11-50
Founded 2016

Description

  • Oversee daily operations across property caretaking and maintenance.
  • Oversee daily operations across guest support and customer experience.
  • Serve as the primary escalation point for operational issues.
  • Ensure homes are consistently guest-ready to 5-star standards.
  • Recruit, interview, and hire team members who fit the company culture.
  • Lead department managers, coordinators, and field teams.
  • Coordinate vendors and service providers.
  • Implement quality assurance inspections and documentation standards.
  • Monitor guest satisfaction metrics and response times.
  • Track KPIs related to readiness, staffing, and service quality.

Requirements

  • 4–8 years of experience in operations leadership, preferably in hospitality operations.
  • Availability to work a Monday–Friday schedule with flexibility for evenings, weekends, and holidays as needed.
  • Strong leadership presence.
  • High accountability.
  • Systems-oriented thinker with an operational excellence mindset.
  • Strong recruiter and talent developer.
  • Calm decision-maker under pressure.
  • Ability to build and maintain a strong company culture.

Benefits

  • Hourly rate starting at USD $10/hr, with final pay based on experience.
  • Annual pay increments.
  • Discretionary client bonuses, with about 80% of clients awarding year-end bonuses.
  • 7 U.S. federal holidays plus 4 paid PTO days.
  • Monthly medical insurance stipend after eligibility requirements are met.
  • Birthday and anniversary bonuses plus a gym/wellness allowance.
  • Unlimited online fitness classes and company events, including Christmas celebrations.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Operations Manager

Trivium Group 11-50 Media

RankBell is seeking a remote Chief of Staff / Executive Integrator to partner with the CEO in turning strategy into execution across operations, projects, executive support, and personal brand initiatives.

CRM
1 hour, 49 minutes ago

Ecommerce Growth Lead, Amazon

Hadley Designs 1-10 Specialty Retail

Hadley Designs is hiring an Ecommerce Growth Lead, Amazon to own and scale its e-commerce operations, with primary responsibility for expanding online sales, profitability, and multi-channel performance.

E-commerce
2 hours, 19 minutes ago

Practice Administrator/Director of Operations

Remote Raven 11-50 Professional Services

A growing two-location Sleep Medicine practice is seeking a Practice Administrator / Director of Operations to oversee daily operations, financial performance, compliance, team leadership, and patient experience.

HIPAA
2 hours, 19 minutes ago

General Manager, DTC Ecommerce

Hadley Designs 1-10 Specialty Retail

Hadley Designs is hiring a General Manager, DTC Ecommerce to lead Shopify and TikTok Shop growth, own the P&L, and build a scalable direct-to-consumer engine for its screen-free children’s learning products.

Affiliate Marketing Email Marketing Facebook Ads Google Analytics SEO Shopify TikTok
2 hours, 34 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers