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Customer Success Manager - North America

17 hours, 23 minutes ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Apply Now
Orgvue

Orgvue

Orgvue offers an organizational design and workforce planning platform that enhances the visualization and management of workforce structures, enabling businesses to align their personnel effectively with operational demands.

Professional Services
51-250
$56M raised
View All Jobs 2

Description

  • Manage a portfolio of customer accounts and help customers achieve their business objectives using the Orgvue platform.
  • Maintain regular customer communications through check-ins focused on user enablement, business outcomes, and customer objectives.
  • Create and maintain success plans in collaboration with cross-functional team members.
  • Build strong relationships with account management, advisory, technical account management, and product teams to execute account plans effectively.
  • Coach and support super users to improve adoption and customer success.
  • Drive customer advocacy through regional events and customer communications.
  • Understand customer use cases, business objectives, tenant configurations, and solution configurations to make every interaction valuable.
  • Coordinate internal resources to manage opportunities and resolve customer issues and risks effectively.
  • Identify additional use cases and communicate customer feedback back to the product management team.
  • Work with account management and advisory teams to support upsell and cross-sell opportunities.
  • Complete project work that improves the function or adds value for customers, including process documentation, event preparation, and knowledge base content.

Requirements

  • Bachelor’s degree.
  • Previous experience in Customer Success, Account Management, HR Business, or Consulting.
  • Knowledge of organization design, transformation, workforce analytics, and workforce planning is preferred.
  • Strong analytical skills and a data-driven approach.
  • Excellent written and verbal communication skills.
  • Strong stakeholder management skills.
  • Customer-focused mindset.
  • Ability to manage time and prioritize tasks effectively.

Benefits

  • 5% matched 401(k).
  • Wellbeing support including Sanctus Coaching, Headspace mindfulness app, virtual fitness sessions, wellbeing webinars, and an annual wellbeing day.
  • 25 days of paid vacation, plus 1 additional day per year of employment up to 30 days.
  • Healthcare premiums 100% paid by the employer for most plans, including family, dental, and vision coverage.
  • Competitive commission structure.
  • Eligibility for a transaction bonus.

Interested in this position?

Apply directly on the company website

Apply Now

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