Bilingual Customer Service

9 hours ago
Full-time
Entry Level
Customer and Technical Support
Remote Raven

Remote Raven

Remote Raven connects clients with highly qualified virtual assistants to quickly fill positions, enabling businesses to focus on core activities with no start-up fees.

Professional Services
11-50

Description

  • Answer inbound calls and emails from homeowners and vendors in a courteous, professional manner.
  • Provide information about community policies, dues, and maintenance requests.
  • Check and verify whether payments have been received or processed correctly.
  • Maintain and organize digital and physical homeowner files.
  • Record call notes and update databases accurately.
  • Assist with scheduling, notices, and general administrative support.
  • Escalate urgent issues to management or accounting as needed.
  • Support team members with day-to-day community coordination.

Requirements

  • Bilingual in English and Spanish with strong verbal and written communication skills.
  • Previous experience in customer service, HOA, or property management preferred.
  • Basic understanding of payments and billing follow-up.
  • Highly organized with strong attention to detail.
  • Computer literate with Microsoft Office, Excel, or community management systems.
  • Friendly, professional, and able to stay calm under pressure.
  • Trainable and willing to learn new systems and procedures.
  • Patient, empathetic, reliable, proactive, and able to multitask effectively.

Benefits

  • Full-time position.
  • 100% remote work.
  • Up to $8 per hour.

Interested in this position?

Apply directly on the company website

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