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IT Engineer (Contractor)

1 month, 1 week ago
Spain, United Kingdom, Germany, Ireland, Netherlands, Portugal
Contract
Mid Level
Systems Administrator
DevOps and Infrastructure
Bash macOS Notion PowerShell Python
Apply Now
Typeform

Typeform

Typeform is a user-friendly platform for creating interactive forms and surveys with no coding required. It offers templates for quizzes, feedback, lead generation, and more, ensuring a positive user experience on any device.

Internet Software & Services
251-1K
Founded 2012
$187M raised
View All Jobs 20

Description

  • Act as an escalation point for IT Support, resolving complex incidents and requests while meeting SLOs and OLAs.
  • Maintain and administer core SaaS platforms including Okta, Atlassian, Google Workspace, Jamf, and Intune.
  • Execute and improve user lifecycle workflows for onboarding, offboarding, and access management.
  • Support and optimize Jira Service Management workflows, SLAs, and asset data.
  • Maintain accurate asset and license data across systems such as Torii, Jamf, and Firstbase.
  • Monitor system health and perform regular maintenance, updates, and improvements.
  • Deliver small-to-medium changes and configuration updates with low risk and clear communication.
  • Create and maintain documentation in Notion for support processes and runbooks.
  • Analyze support trends and ticket data to identify friction and propose practical improvements.
  • Implement workflow improvements and automation to reduce repetitive tasks.
  • Support preparation of systems and documentation for AI-assisted IT workflows.

Requirements

  • Experience in Corporate IT, Internal IT, or Systems Engineering in a SaaS or technology company.
  • Strong experience with identity and access management, such as Okta or a similar platform.
  • Experience managing endpoints, ideally in macOS environments with Jamf and/or Intune for Windows.
  • Experience administering SaaS tools such as Google Workspace and Atlassian.
  • Solid ITSM foundations, including incident, request, and change management.
  • Experience working with service desk platforms, ideally Jira Service Management.
  • Strong troubleshooting skills across identity, endpoints, and SaaS applications.
  • Experience improving workflows through automation, integrations, or process improvements.
  • Strong communication skills and the ability to work effectively with cross-functional stakeholders.
  • A structured, reliable approach to operational work and ownership of outcomes.
  • Experience optimizing Jira Service Management workflows, SLAs, and asset schemas (preferred).
  • Experience with HRIS integrations such as HiBob to Okta and user lifecycle design (preferred).
  • Familiarity with documentation frameworks in tools like Notion (preferred).
  • Scripting experience with Python, Bash, or PowerShell for automation and integrations (preferred).
  • Experience improving asset management, endpoint hygiene, or SaaS governance (preferred).
  • Exposure to AI-assisted workflows or automation in IT environments (preferred).

Interested in this position?

Apply directly on the company website

Apply Now

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