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Customer Solution Architect - EMEA

2 months, 1 week ago
Anywhere, United Kingdom
Full-time
Senior
Customer Success
Customer and Technical Support
Apply Now
Tyk API Management

Tyk API Management

Tyk is a leading API Management Platform that enables interconnectivity between systems and devices through its fast, scalable, and open-source API Gateway, Analytics, Dev Portal, and Dashboard.

Internet Software & Services
51-250
Founded 2015
$40M raised
View All Jobs 9

Description

  • Own the technical onboarding journey from post-sale through production readiness.
  • Act as a trusted technical advisor to customer engineering teams.
  • Guide customers on architecture, best practices, and long-term platform adoption.
  • Troubleshoot technical and production issues alongside customers.
  • Deliver workshops, enablement sessions, and technical guidance.
  • Identify adoption risks and proactively drive successful outcomes.
  • Partner with Account Managers on strategic accounts and expansion opportunities.
  • Collaborate with Presales, Support, Product, and Engineering to improve the customer experience.

Requirements

  • Strong hands-on experience with APIs, distributed systems, and cloud-native architectures.
  • Experience working directly with technical stakeholders, including engineers and architects.
  • Ability to explain complex technical concepts clearly and pragmatically.
  • Confidence leading technical discussions, onboarding engagements, and architecture reviews.
  • Strong troubleshooting and problem-solving skills in production environments.
  • High ownership mindset with strong judgement and initiative.
  • Comfort working in fast-moving, collaborative environments focused on impact over bureaucracy.
  • Willingness to travel when required.

Benefits

  • Unlimited paid holidays.
  • Flexible working hours and remote working from anywhere in the world.
  • Employee share scheme.
  • Generous maternity and paternity leave.
  • Volunteering days.
  • Company retreats.
  • Employee wellbeing platform.

Interested in this position?

Apply directly on the company website

Apply Now

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