IT & Systems Manager (Work From Home / Midshift)

1 week, 3 days ago
Full-time
Senior
Project and Program Management
Twoconnect

Twoconnect

Twoconnect is a top offshore and BPO company in the Philippines, offering tailored solutions, expert HR consulting, and seamless integration of remote staff to improve efficiency and reduce costs.

Professional Services
51-250
Founded 2016

Description

  • Oversee core business systems to ensure they remain secure, stable, efficient, and aligned with business objectives.
  • Manage relationships with external IT suppliers, software vendors, and technology partners to maintain service quality and performance.
  • Lead and coordinate IT projects, system upgrades, and technology initiatives that support operational and strategic goals.
  • Monitor system integrations, data flows, and platform connectivity to ensure accurate, secure, and efficient information exchange.
  • Identify and drive opportunities to improve system performance, reduce costs, streamline processes, and enhance digital capabilities.
  • Oversee website systems, digital platforms, and customer-facing technology, including online quote and purchase journeys.
  • Provide technology leadership through reporting, troubleshooting, governance, vendor management, and continuous improvement initiatives.
  • Support the business’s long-term growth and digital strategy through effective systems management.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.
  • 5+ years of experience in IT systems management or technology leadership roles.
  • Strong understanding of systems architecture, integrations, data flows, infrastructure, and business-critical technology platforms.
  • Proven experience managing IT vendors, software providers, service levels, and technology partner relationships.
  • Demonstrated success delivering technology projects and driving system, process, and operational improvements.
  • Solid knowledge of IT security, compliance, regulatory requirements, and risk management in business environments.
  • Strong analytical, problem-solving, and stakeholder management skills.
  • Ability to communicate technical concepts to non-technical audiences.
  • Commercially focused, highly organised, and able to balance strategic planning with hands-on troubleshooting and continuous improvement.
  • Experience working in customer-facing digital platforms or website systems is preferred.

Benefits

  • Work from home Monday to Friday, 9AM to 6PM GMT/BST with daylight saving adjustments.
  • HMO coverage with 2 free dependents and medical reimbursements.
  • Government-mandated benefits.
  • Opportunities to work with leading companies in Australia and beyond.
  • Training programmes for career development.
  • Engaging company outings, team activities, and wellness sessions.
  • Supportive, inclusive culture with dedicated managers focused on employee growth and success.
  • Competitive pay and additional entitlements with structured career development programs.

Interested in this position?

Apply directly on the company website

Apply Now

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