Customer Support Representative - India

4 months, 1 week ago
Full-time
Junior
Customer and Technical Support
Twist Bioscience

Twist Bioscience

Twist Bioscience is a leading synthetic biology company offering innovative silicon-based DNA synthesis and a range of high-quality synthetic DNA tools to accelerate research and drive positive change globally.

Pharmaceuticals
251-1K
Founded 2013

Description

  • Respond to and resolve product, service, and order inquiries and problems via email, chat, and phone.
  • Identify the cause of customer issues, collaborate with stakeholders on solutions, present resolutions, and follow up to ensure customer satisfaction.
  • Process sales purchase orders by entering and validating customer and sales data, and resolving errors efficiently.
  • Provide guidance to help customers choose products, use the ecommerce website, and understand order status.
  • Track key account orders in the production pipeline and provide proactive updates to internal stakeholders.
  • Generate sales quotes for sales representatives in Salesforce quote-to-cash system.
  • For India-based roles, provide guidance on Asia-region import/export logistics and compliance.
  • Follow applicable QMS/ISMS standards and ensure work meets regulatory and customer requirements.

Requirements

  • Bachelor’s degree, preferably in life sciences or a related field.
  • 2-3 years of work experience in the biotech industry.
  • 2+ years of customer-facing experience.
  • Excellent verbal and written communication skills.
  • Strong attention to detail.
  • Ability to multitask, prioritize, and manage time effectively.
  • Strong computer skills and familiarity with G-Suite, preferably including Salesforce.

Interested in this position?

Apply directly on the company website

Apply Now

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