Contact Center Specialist- Bilingual in Spanish

1 hour, 36 minutes ago
Full-time
Junior
Customer and Technical Support
TwinStar Credit Union

TwinStar Credit Union

TwinStar Credit Union is a member-owned financial cooperative established in 1938 by teachers at Olympia High School. Originally named Thurston County Teachers Credit Union, it aimed to provide affordable loans and savings options during the post-Depression era. Over the years, it has expanded its services to residents of Washington and Oregon, currently serving around 90,000 members with a workforce of 325 employees across multiple branches. The credit union offers a range of financial products, including loans and savings accounts, designed to support the financial success of its members. TwinStar is committed to community initiatives, such as providing grants to teachers for classroom supplies and field trips. It operates both physical branches and shared locations to enhance accessibility for its members. In September 2025, TwinStar merged with Northwest Community Credit Union and rebranded as Peak Credit Union, reflecting its commitment to community and belonging.

banking
201-500
Founded 1938
$4M raised

Description

  • Provide courteous, timely phone service to members and prospective members.
  • Process and record transactions including withdrawals, loan payments, wire transfers, and money transfers.
  • Answer questions about statements, share withdrawals, and loan payoffs.
  • Provide online banking setup, troubleshooting, and self-help support.
  • Verify member identification and follow security, fraud detection, and high-risk transaction procedures.
  • Identify member needs and recommend applicable loan programs, products, and services.
  • Work toward production and referral goals while supporting sales and marketing initiatives.
  • Resolve member issues and perform other assigned duties.

Requirements

  • At least six months of sales or customer service experience.
  • Fluency in Spanish.
  • Contact center or financial institution experience preferred.
  • Knowledge of credit union products, services, policies, procedures, and systems such as Symitar preferred.
  • Ability to manage difficult customer interactions and resolve issues professionally.
  • Strong communication, active listening, questioning, and relationship-building skills.
  • Ability to cross-sell products, address account issues, and maintain professional member relationships.
  • Ability to meet goals, manage deadlines, and work effectively under pressure.
  • Must reside in Washington or Oregon and be available Monday–Friday 7:45 a.m.–6:00 p.m. with rotating Saturdays 9:30 a.m.–2:00 p.m.

Benefits

  • Target hourly pay of $18.70–$21.25; full range of $17.00–$25.50.
  • Additional $2.00 per hour bilingual differential, subject to verification.
  • Performance-based compensation incentives.
  • Medical, dental, and vision insurance, with 100% company-paid employee-only coverage option.
  • Health Care FSA, HSA with employer contributions, and Dependent Care FSA.
  • Life and AD&D insurance and 401(k) plan.
  • Accrued vacation and sick leave, 11 paid holidays, floating holiday, self-care time, and volunteer time.

Interested in this position?

Apply directly on the company website

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