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Principal Presales Engineer

3 hours, 49 minutes ago
Japan
Full-time
Lead
Sales Engineer
Software Development
Android AWS Azure C# GCP iOS Java JavaScript Mobile Development Node.js PHP Python React REST API Twilio WebRTC
Apply Now
Twilio

Twilio

Twilio is a cloud communication company that offers Communication APIs for SMS, Voice, Video, and Authentication, empowering developers to embed communication capabilities into their software applications globally.

Diversified Telecommunication Services
5K-10K
Founded 2008
View All Jobs 124

Description

  • Work with Strategic and New Business Account Executives, Solutions Engineers, Professional Services, and Twilio Partners to plan for deal success.
  • Participate in qualification, discovery, demonstrations, proof-of-concept work, RFP responses, design documentation, technical presentations, and enablement sessions.
  • Develop deep subject matter expertise in customer needs and Twilio’s communications technology.
  • Lead technical discovery sessions to uncover customer challenges and map them to Twilio solutions.
  • Build and deliver complex presentations and product demos for Twilio Communications products.
  • Support strategic pilot and proof-of-concept implementations for large enterprise accounts across APJ.
  • Propose technical architectures and provide creative solutions to complex communications and customer engagement problems.
  • Anticipate customer concerns and help secure technical win and product fit.

Requirements

  • Native or business fluency in English and Japanese, including speaking and writing.
  • At least 3 years of experience in a technical pre-sales role in CPaaS, SaaS, or telecom.
  • Strong understanding of the sales cycle and the role of a pre-sales engineer.
  • Solid knowledge of voice protocols such as VoIP, SIP implementations, or messaging APIs.
  • Ability to collaborate, solve problems creatively, and build customer trust through strong communication.
  • Ability to explain complex technical topics to both technical and non-technical audiences.
  • Ability to ask effective questions and translate customer needs into technical solutions.
  • Knowledge of public cloud platforms such as AWS, Google Cloud, or Microsoft Azure and cloud application architectures.
  • Experience writing code in one or more backend languages such as Java, C#, Node.js, Python, or PHP, and/or web technologies such as JavaScript or React.
  • Experience designing and consuming REST APIs.
  • Hands-on backend development experience is preferred.
  • Familiarity with mobile development, especially iOS and Android, is preferred.
  • Previous experience in telecommunications, SIP, WebRTC, or contact center technical roles is preferred.
  • Experience with automation, cloud-native development, and major cloud platforms is preferred.
  • Experience with sales methodologies is preferred.
  • Role is remote and based in Japan.
  • Approximately 35% travel is expected.

Benefits

  • Competitive pay.
  • Generous time off.
  • Parental leave and wellness leave.
  • Healthcare coverage.
  • Retirement savings program.
  • Remote-first work environment.
  • Opportunities to support volunteering and donation efforts.

Interested in this position?

Apply directly on the company website

Apply Now

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