Service Desk Analyst I (M - F 9:30am to 6pm EST)

3 hours ago
Full-time
Entry Level
Customer and Technical Support
Tusker

Tusker

Tusker is the UK's leading Car Benefit provider, offering salary sacrifice car schemes since 2009. They provide fully insured and maintained cars with inclusive motoring packages, helping employees drive newer, greener, and more cost-effective vehicles.

Consumer Services
201-500
Founded 2000

Description

  • Provide professional technical support by phone, ticket, and remote session.
  • Troubleshoot hardware, software, network, and account-access issues.
  • Support Microsoft 365, Windows, Azure, Active Directory, Google Workspace, and macOS environments.
  • Document troubleshooting steps and resolutions accurately.
  • Keep customers informed throughout the support process.
  • Escalate and partner with senior technicians and engineers on complex issues.
  • Learn new technologies while developing real-world IT support experience.

Requirements

  • Strong customer service and communication skills.
  • Troubleshooting and problem-solving ability.
  • Ability to work effectively in a fast-paced environment.
  • Strong organization and attention to detail.
  • Interest in technology and willingness to learn.
  • Bachelor’s degree in Computer Science, Information Technology, MIS, or a related field; or an associate degree plus 1 year of relevant experience; or 2 years of professional service desk or technical support experience.
  • Obtain CompTIA A+ certification within six months of employment.
  • CompTIA A+ and Microsoft certifications are preferred.
  • Availability to work Monday through Friday, 9:30 AM–6:00 PM Eastern Time.

Benefits

  • Starting compensation of $21 per hour.
  • Consistent Monday–Friday weekday schedule.
  • Hands-on experience with widely used IT technologies.
  • Opportunities to build technical and customer support experience.

Interested in this position?

Apply directly on the company website

Apply Now

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