RemoteLeaf Logo
Log in Sign up

(English C1) Technical Support Consultant (4-Month Cooperation, fully remote)

11 hours, 57 minutes ago
Mexico, Peru, Colombia, Costa Rica, Dominican Republic
Contract
Junior
Technical Support Engineer
Customer and Technical Support
Apply Now
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
501-1000
Founded 2010
View All Jobs 10

Description

  • Provide professional technical support to customers via email and chat.
  • Troubleshoot product issues and guide customers through solutions step by step.
  • Diagnose whether issues relate to hardware, the app, connectivity, setup, or user configuration.
  • Ask targeted questions to understand and investigate customer problems.
  • Follow established troubleshooting procedures and apply judgment to nonstandard situations.
  • Document customer interactions, diagnoses, and troubleshooting steps clearly.
  • Escalate complex or unresolved technical issues when necessary.
  • Manage multiple customer conversations while maintaining accuracy, quality, and a positive customer experience.

Requirements

  • English proficiency at C1 level or higher, written and spoken.
  • At least 1 year of experience in a technical customer support role.
  • Strong troubleshooting, problem-solving, critical-thinking, and analytical skills.
  • Tech-savvy mindset and practical judgment when resolving customer issues.
  • Ability to communicate patiently and professionally with customers.
  • Experience providing video support is preferred.
  • Personal computer with at least 8 GB RAM.
  • Stable internet connection with at least 50 Mbps download and 40 Mbps upload speeds.

Benefits

  • Flexible schedule.
  • Fully remote collaboration opportunity.
  • Compensation in USD.
  • Inclusive international work environment.
  • Workload designed to support personal time balance.
  • Responsive leadership and self-development opportunities.
  • Trust-based culture with no time-tracking requirements.
  • Potential for long-term collaboration after the short-term engagement.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

CI&T

[Job - 32454] Mid-Level Support Engineer L3 (Java + Spring Boot), Brazil

CI&T 5001+ Internet Software & Services

CI&T is hiring a Mid-Level Java Backend Developer for its L3 Application Support team to maintain and improve the reliability of a large-scale B2B e-commerce platform operating in 40 countries.

Brazil Full-time Mid Level Technical Support Engineer
CI/CD Docker Java JUnit Kafka Kubernetes Microservices Mockito New Relic RabbitMQ REST API Spring Spring Boot SQL
2 hours, 12 minutes ago
Tusker

Service Desk Analyst I (M - F 9:30am to 6pm EST)

Tusker 201-500 Consumer Services

Join the company as a Service Desk Analyst to deliver frontline technical support and build hands-on IT experience resolving customer technology issues.

United States Full-time Entry Level Technical Support Engineer
$44k+
Active Directory Azure macOS
2 hours, 57 minutes ago
Thoughtworks

Senior Systems Support Engineer (Java or C#/.NET) - (Advanced English)

Thoughtworks 5001+ Professional Services

Thoughtworks is hiring a Senior Systems Support Engineer in Ecuador to maintain the stability, availability, and operational performance of complex client application systems.

Ecuador Full-time Senior Technical Support Engineer
Agile AWS Azure Azure Pipelines C# CI/CD Datadog Docker GCP Grafana Java Jenkins Kanban Microservices MySQL PostgreSQL PowerShell Prometheus Python Scrum Serverless SQL Server
1 day, 2 hours ago
Hearst Media Production Group

Technician as a Service

Hearst Media Production Group 51-200 media production

Noregon Systems is seeking a Vehicle Electronic Specialist to provide remote technical support that helps diesel technicians diagnose and resolve complex electronic and mechanical vehicle issues.

Anywhere Mid Level Technical Support Engineer
1 day, 2 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers