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Remote Support Engineer

46 minutes ago
Malaysia
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
Apply Now
FUKU AI - Legacy System Migration & AI Services

FUKU AI - Legacy System Migration & AI Services

FUKU AI - Legacy System Migration & AI Services provides enterprise-level AI solutions that facilitate the migration of legacy systems to modern programming languages, while also offering comprehensive services for code maintenance, documentation, and ...

Internet Software & Services
Founded 2023
View All Jobs 4

Description

  • Provide technical support to external customers using POS systems.
  • Troubleshoot and resolve POS software, system configuration, and functional issues.
  • Assist customers with POS system setup, configuration, and usage.
  • Handle customer requests for new functions, features, and system enhancements.
  • Coordinate with the development team to communicate requirements, investigate issues, and follow up on bug fixes and feature requests.
  • Guide customers through troubleshooting via WhatsApp, phone calls, and remote support tools.
  • Follow up on reported issues to ensure timely resolution.

Requirements

  • Experience in IT support, technical support, or POS system support.
  • Experience supporting external customers or clients.
  • Strong troubleshooting skills and understanding of POS software functionality.
  • Experience with system configuration, feature requests, or coordinating with developers is an advantage.
  • Good communication and problem-solving skills.
  • Ability to work independently in a remote environment.
  • Willingness to work Tuesday to Friday from 5:00 PM–11:00 PM and Saturday and Sunday from 9:00 AM–11:00 PM, with Mondays off.

Benefits

  • Remote work arrangement.

Interested in this position?

Apply directly on the company website

Apply Now

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