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(Fluent English) Technical Support Consultant (VPN & Networking, global)

11 hours, 58 minutes ago
North Macedonia, South Africa
Contract
Mid Level
Technical Support Engineer
Cybersecurity
Android AWS Azure DNS iOS Linux macOS
Apply Now
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
501-1000
Founded 2010
View All Jobs 10

Description

  • Assist clients with setting up and troubleshooting secure private-access solutions for internal resources.
  • Configure and troubleshoot multifactor authentication for VPN and private-access solutions.
  • Analyze network traffic to identify bottlenecks and recommend secure performance improvements.
  • Advise clients on bandwidth allocation and prioritization for reliable VPN connections.
  • Review log files to investigate technical issues and determine root causes.
  • Provide technical guidance and troubleshooting across Windows, Linux, macOS, Android, and iOS.
  • Collaborate with clients and technical teams to resolve issues and maintain a smooth user experience.

Requirements

  • Solid knowledge of networking concepts, including IPsec tunnels, DNS, packet tracing, network ports, and firewall functionality.
  • Understanding of VPNs, routing, split tunneling, and connector-based WireGuard tunnels.
  • Basic knowledge of OpenVPN, IKEv2, and WireGuard protocols.
  • Ability to read and analyze log files for technical troubleshooting.
  • Confidence supporting Windows, Linux, macOS, Android, and iOS.
  • Strong analytical thinking and research skills.
  • Positive, proactive, and responsible approach.
  • Personal computer with at least 8 GB RAM and stable internet connection with at least 50 Mbps download and 40 Mbps upload speeds.
  • Experience with AWS or Microsoft Azure (preferred).
  • Understanding of IdPs and SSO solutions such as Google Workspace and Microsoft Entra ID, plus customer-facing experience (preferred).

Benefits

  • Flexible schedule and fully remote work.
  • Compensation in USD.
  • Referral rewards.
  • Workload and personal-time balance, with an internal health policy.
  • Inclusive international environment and trust-based culture without time tracking.
  • Responsive leadership and self-development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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