Customer Success Manager - Commercial Real Estate

7 hours, 2 minutes ago
Senior
Customer and Technical Support

SwiftConnect

SwiftConnect builds a connected access network that unifies identity, physical access, and workplace systems so people can get secure, flexible entry to buildings, offices, and shared spaces without rip and replace. Its platform supports mobile credentials, access automation, credential lifecycle management, and integrations with existing access control and identity systems.

Software Development
51-200
Founded 2020
$74M raised

Description

  • Manage and grow relationships with assigned base-building accounts and commercial real estate owners.
  • Drive product adoption and expansion across owner portfolios and individual buildings.
  • Lead initiatives to enable wallet credentials for tenants and expand tenant usage through Street-to-Seat efforts.
  • Lead landlord renewal efforts and support customer retention and satisfaction.
  • Serve as the primary liaison for property managers, asset managers, operational teams, and technology partners.
  • Build local relationships with strategic partners, including CRE partners, HID, Allegion, Wavelynx, Apple, and Google.
  • Conduct 8–10 customer meetings per week, prioritizing in-person engagement.
  • Host on-site property events, product launches, and tenant activations.
  • Maintain accurate opportunity, renewal, and expansion pipelines in Salesforce and other internal systems.
  • Collaborate with product, sales, customer success, and leadership teams on account strategy and execution.

Requirements

  • 5+ years of experience in account management, customer success, or business development.
  • Experience in PropTech, commercial real estate, or SaaS is preferred.
  • Proven experience managing enterprise or multi-site accounts.
  • Experience working with commercial real estate owners, property managers, and asset managers.
  • Strong relationship-building and interpersonal skills.
  • Knowledge of access control, digital credentials, or related technologies is preferred.
  • Ability to travel.

Interested in this position?

Apply directly on the company website

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