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Care Coordinator (Ohio)

5 hours, 22 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Tuesday Health

Tuesday Health

Tuesday Health is a value-based supportive care company dedicated to enriching the lives of patients and caregivers. They offer personalized, innovative care plans and collaborate with a network of committed providers to deliver comprehensive support f...

Health Care Providers & Services
View All Jobs 3

Description

  • Support scheduling for Complex Care Navigators.
  • Make patient reminder calls.
  • Facilitate collaboration with health plan care managers and clinicians.
  • Ensure accurate documentation of all patient contacts.
  • Support outreach and navigation teams with operational and non-clinical tasks.
  • Answer patient calls and route escalated issues to the appropriate resources.
  • Identify and request necessary patient documentation from patients and community providers.
  • Work cross-functionally to create a seamless patient experience.
  • Foster patient relationships through empathy and patient-centered communication.

Requirements

  • High school diploma or GED, or higher.
  • Experience with escalated customer service issue resolution.
  • Knowledge of Microsoft Word, Outlook, and PowerPoint.
  • Proficiency in Microsoft Excel, including creating, editing, sorting spreadsheets, and using basic analytical formulas such as VLOOKUP and IF.
  • Phone/fax system experience.
  • EMR experience.
  • Must be located in Ohio.
  • Associate degree or higher preferred.
  • Typing speed of 40+ WPM preferred.
  • Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or similar clinical or administrative role in a health care setting preferred.

Benefits

  • Competitive compensation.
  • Comprehensive medical, dental, vision, and life insurance.
  • Paid time off and holidays.
  • Employer 401(k) match.
  • Remote work with multiple onsite sessions each year for collaboration and team building.
  • Dynamic and inclusive team environment.
  • Meaningful mission-driven work supporting patients and caregivers.

Interested in this position?

Apply directly on the company website

Apply Now

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