RemoteLeaf Logo
Log in Sign up

Technical Operations Manager

2 hours, 46 minutes ago
United States
Full-time
Mid Level
Operations Manager
Project and Program Management
Apply Now
TTEC Digital

TTEC Digital

TTEC Digital is a global leader in customer service solutions, offering contact center software, customer service technology, and tailored solutions for businesses. With a focus on combining humanity and technology, TTEC Digital pioneers exceptional cu...

Professional Services
1K-5K
Founded 1982
View All Jobs 57

Description

  • Manage platform operations, operational relationships, and ongoing support for managed services clients.
  • Oversee technical operations accounts and act as a trusted advisor to client stakeholders.
  • Monitor, trend, and analyze service requests, platform statistics, stability, and capacity data.
  • Prioritize technical work, lead change management cycles, and provide visibility to internal and external stakeholders.
  • Coordinate incident, service request, and root-cause resolution across Service Desk, Level II/III teams, and management.
  • Ensure adherence to client regulations and ITIL-related processes, including incident, problem, change, release, time reporting, asset management, and security requirements.
  • Lead regular client operational status reviews and manage internal and external communications related to the engagement.
  • Maintain client satisfaction by triaging issues, meeting SLAs, gathering feedback, and driving corrective action plans.
  • Support commercial activities such as SOWs, change requests, RFP responses, invoicing, run-rate tracking, and resource/effort estimation.
  • Manage the transition from project work to Day-2 support and ensure support documentation and expectations are in place.

Requirements

  • 2–4+ years of technical operations management experience, ideally in contact center environments.
  • Experience supporting cloud or on-premises technologies.
  • Proven client management skills, including relationship building, expectation setting, and issue resolution.
  • Hands-on experience with contact center technologies such as voice and data network operations, CTI, ACD, IVR, and CRM systems with related integrations.
  • Strong organizational and coordination skills with the ability to manage multiple operational priorities in a fast-paced environment.
  • Foundational project management experience, including task planning, timelines, and cross-functional coordination, is preferred.
  • Ability to manage technical operations in a managed services environment.
  • Comfort working remotely in a U.S.-based role.
  • Experience with compliance to ITIL and related operational processes is preferred.

Benefits

  • $90,000–$105,000 annual salary.
  • Eligibility for an annual incentive program.
  • Medical, dental, and vision coverage.
  • Tax-advantaged health care accounts.
  • Financial and income protection benefits.
  • Paid time off (PTO) and wellness time off.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Midnite

Casino Manager - Canada

Midnite 11-50 Hotels, Restaurants & Leisure

Midnite is hiring a Casino Manager in Ontario, Canada to launch and grow its casino operations in regulated Canadian markets while driving commercial performance and player experience.

Canada Full-time Senior Operations Manager
CRM
36 minutes ago
CertiK

IT Operations Specialist

CertiK

CertiK is hiring an IT Operations Specialist to provide day-to-day technology and operational support for a distributed Web3 security company’s employees, office, and systems.

United States Full-time Junior Operations Manager
$70k-$90k
Blockchain Cybersecurity macOS Penetration Testing
50 minutes ago
Anduril Industries

Production Supervisor, Sentry

Anduril Industries 1K-5K Aerospace & Defense

Anduril Industries is hiring a Production Supervisor to lead a Sentry manufacturing team that produces and delivers defense products for military and commercial customers.

United States Full-time Senior Operations Manager
$86k-$114k
JIRA NetSuite
1 hour, 10 minutes ago
Clover Health

Director, Claim Payment Accuracy

Clover Health 251-1K Insurance

Clover Health is hiring an AI-forward Director of Claim Payment Accuracy to lead enterprise oversight of claim payment precision for its Medicare Advantage business and ensure policies, pricing, benefits, and contracts are accurately adjudicated.

United States Full-time Executive Operations Manager
$150k-$195k
LLM
2 hours, 37 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers