Technical Consultant - D365 & Power Platform

57 minutes ago
Full-time
Mid Level
Software Development
TTEC Digital

TTEC Digital

TTEC Digital is a global leader in customer service solutions, offering contact center software, customer service technology, and tailored solutions for businesses. With a focus on combining humanity and technology, TTEC Digital pioneers exceptional cu...

Professional Services
1K-5K
Founded 1982

Description

  • Act as the technical subject matter expert for Dynamics 365 digital contact centre platform and CX solutions.
  • Lead customer workshops to gather business requirements and define appropriate solution approaches.
  • Create solution, functional, and technical specification documentation for projects.
  • Deliver product demonstrations and presentations to prospective customers.
  • Use design thinking to help business stakeholders clarify project goals and solution outcomes.
  • Maintain up-to-date knowledge of Dynamics 365, Power Platform, and related Azure technologies.
  • Mentor junior staff and share knowledge to strengthen team capability.
  • Collaborate effectively within cross-functional teams in a process-oriented environment.

Requirements

  • Bachelor’s degree in computer science, engineering, or a related field.
  • At least 3 years of experience with Dynamics 365.
  • Experience with the digital contact centre platform and CX solutions.
  • Strong presentation and communication skills for technical and non-technical audiences.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Previous experience in a consulting environment.
  • Good knowledge of all components of the Power Platform.
  • Familiarity with Azure stack technologies that support the solution.
  • Flexible with time and comfortable working in a process-oriented environment.

Interested in this position?

Apply directly on the company website

Apply Now

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