Technical Architect – NICE CXone

3 hours, 18 minutes ago
Full-time
Lead
Software Development
TTEC Digital

TTEC Digital

TTEC Digital is a global leader in customer service solutions, offering contact center software, customer service technology, and tailored solutions for businesses. With a focus on combining humanity and technology, TTEC Digital pioneers exceptional cu...

Professional Services
1K-5K
Founded 1982

Description

  • Architect, design, and deliver NICE CXone platform solutions.
  • Lead and mentor a team of NICE consultants to support successful project delivery.
  • Own technical delivery for projects executed from India.
  • Collaborate with onsite teams, project managers, sales teams, system analysts, and clients.
  • Understand project scope and create detailed technical work plans.
  • Estimate effort and plan delivery for offshore teams.
  • Review deliverables to ensure quality and adherence to standards.
  • Participate in coding, testing, and solution development activities.
  • Engage in pre-sales activities, including solution design, estimation, and proposal creation.
  • Drive innovation, capability development, training, mentoring, and knowledge-sharing within the NICE practice.

Requirements

  • 10+ years of experience in the customer experience/contact center technology space.
  • 3+ years of experience in NICE CXone and UC environments.
  • 6+ years of software development experience in real-time systems.
  • Strong expertise in NICE CXone platform and CCaaS solutions.
  • Hands-on experience with CXone Studio and contact center workflows.
  • Experience in enterprise-level CCaaS architecture design and implementation.
  • Proficiency in ASP.NET, C#, XML, and Web Services.
  • Knowledge of cloud-based contact center solutions, networking, infrastructure, and integrations.
  • Bachelor’s degree in Computer Science, IT, Engineering, or a related field (preferred).
  • Experience working in fast-paced environments and leading multiple projects.
  • Programming experience with JavaScript, Python, Java, and C++ is listed in the technology stack.

Benefits

  • Remote work arrangement with reporting/work-from-Hyderabad-office expectations as per policy.
  • Opportunity to work with TTEC Digital’s global CX and delivery teams.
  • Career growth in a practice focused on innovation, capability building, and team expansion.
  • Work for an employer recognized with Great Place To Work 2024-2025 certification.
  • Exposure to large-scale enterprise CCaaS and contact center transformation projects.

Interested in this position?

Apply directly on the company website

Apply Now

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