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ServiceNow Technical Consultant

2 hours, 59 minutes ago
United States
Full-time
Mid Level
Salesforce Developer
Software Development
Agile CSS HTML JavaScript REST API Scrum
Apply Now
TTEC Digital

TTEC Digital

TTEC Digital is a global leader in customer service solutions, offering contact center software, customer service technology, and tailored solutions for businesses. With a focus on combining humanity and technology, TTEC Digital pioneers exceptional cu...

Professional Services
1K-5K
Founded 1982
View All Jobs 40

Description

  • Lead the analysis of business requirements and translate them into technical specifications and ServiceNow solutions.
  • Design, configure, develop, and implement complex ServiceNow applications and modules.
  • Customize ServiceNow applications using JavaScript, GlideScript, and related technologies.
  • Integrate ServiceNow with enterprise systems and third-party applications using APIs and web services.
  • Lead multiple ServiceNow implementation projects and keep delivery on time, within scope, and within budget.
  • Provide technical leadership, including mentoring junior consultants and managing project risks.
  • Advise clients on ServiceNow best practices to support their business goals.
  • Provide advanced troubleshooting, support, and optimization for existing ServiceNow implementations.
  • Create and maintain technical documentation, including design specs, technical guides, and process workflows.
  • Ensure adherence to technical standards and best practices across all projects.

Requirements

  • 3-5 years of experience working with the ServiceNow platform.
  • Proven experience designing, developing, and implementing ServiceNow solutions.
  • Proficiency in JavaScript, HTML, CSS, and other web development technologies.
  • Strong understanding of ServiceNow architecture and data model.
  • Experience with ServiceNow integration methods, including REST and SOAP APIs.
  • Knowledge of ITIL processes and best practices.
  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • ServiceNow Certified System Administrator (CSA) certification is required.
  • ServiceNow Certified Implementation Specialist (CIS) or ServiceNow Certified Application Developer (CAD) certification is highly desirable.
  • Experience with Customer Service Management and CCaaS, CTI and IVR integrations, Agile/Scrum methodologies, additional ServiceNow products and modules, or cloud platforms and technologies is preferred.
  • Must be a U.S. citizen and willing and able to obtain a Public Trust background clearance.
  • Applicants must reside in one of the approved states listed in the job posting.
  • Willingness to travel locally and/or nationally up to 20%.

Benefits

  • $100,000 - $125,000 annual salary.
  • Eligibility to participate in an annual incentive program.
  • Medical, dental, and vision insurance.
  • Tax-advantaged health care accounts.
  • Financial and income protection benefits.
  • Paid time off (PTO) and wellness time off.

Interested in this position?

Apply directly on the company website

Apply Now

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