Senior Consultant, Resource Management

1 hour, 37 minutes ago
Full-time
Senior
Operations
TTEC Digital

TTEC Digital

TTEC Digital is a global leader in customer service solutions, offering contact center software, customer service technology, and tailored solutions for businesses. With a focus on combining humanity and technology, TTEC Digital pioneers exceptional cu...

Professional Services
1K-5K
Founded 1982

Description

  • Own and manage the services P&L, including revenue, cost, and margin performance.
  • Drive forecasting, budgeting, and financial planning for services delivery.
  • Monitor project financials and take corrective action to protect margins.
  • Develop and track KPIs such as gross margin, billable utilization, and revenue per resource.
  • Ensure accurate project accounting, including revenue recognition, cost tracking, and margin analysis.
  • Partner with delivery teams to manage budget versus actuals across all engagements.
  • Implement standardized project financial tracking and reporting frameworks.
  • Identify risks related to scope, cost overruns, and delivery timelines.
  • Optimize employee utilization rates across projects and manage resource planning, capacity, and demand forecasting.
  • Develop and execute training programs, support onboarding, and build targeted enablement plans to address skill gaps.

Requirements

  • Bachelor’s degree in computer science, Management, or Accounting preferred.
  • 3+ years of P&L and project accounting experience.
  • 3+ years of experience working with or managing project margins and utilization for a SaaS company or equivalent.
  • 2 years of project management experience with budget management responsibility.
  • Experience creating and presenting to executive-level stakeholders, both technical and non-technical.
  • Experience with Changepoint is a plus.
  • Ability to work effectively as a team player.
  • Desire to work in a fast-paced environment.

Benefits

  • $90,000 - $115,000 annual salary.
  • Eligible to participate in an annual incentive program.
  • Medical, dental, and vision coverage.
  • Tax-advantaged health care accounts.
  • Financial and income protection benefits.
  • Paid time off (PTO) and wellness time off.

Interested in this position?

Apply directly on the company website

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