Salesforce Consultant

1 day, 6 hours ago
Full-time
Junior
Software Development
TTEC Digital

TTEC Digital

TTEC Digital is a global leader in customer service solutions, offering contact center software, customer service technology, and tailored solutions for businesses. With a focus on combining humanity and technology, TTEC Digital pioneers exceptional cu...

Professional Services
1K-5K
Founded 1982

Description

  • Configure Salesforce solutions based on documented business requirements and solution designs.
  • Build and maintain declarative Salesforce functionality such as objects, fields, page layouts, Flow, validation rules, reports, dashboards, and security settings.
  • Support implementations across Service Cloud, Sales Cloud, Industry Clouds, and other Salesforce platform capabilities.
  • Participate in client discovery sessions, requirements workshops, and solution design discussions.
  • Document business processes, requirements, user stories, acceptance criteria, and functional configurations.
  • Translate business requirements into Salesforce functionality with Senior Consultants and Solution Architects.
  • Develop and execute functional, regression, integration, and user acceptance test cases.
  • Validate Salesforce functionality against requirements and acceptance criteria and track defects through resolution.
  • Support release validation, deployment readiness, post-deployment testing, data preparation, and data migration activities.
  • Create user documentation, training materials, and adoption resources, and support end-user training and Salesforce adoption efforts.

Requirements

  • 3+ years of hands-on experience as a Salesforce user, administrator, tester, analyst, super user, or in another Salesforce-focused role.
  • 2+ years of experience testing Salesforce or other enterprise applications.
  • Working knowledge of Salesforce business processes and platform capabilities.
  • Experience with Salesforce Service Cloud, Sales Cloud, an Industry Cloud, or comparable Salesforce solutions.
  • Experience developing and executing functional, regression, integration, or UAT test cases.
  • Experience documenting and tracking defects and validating fixes.
  • Understanding of business requirements, user stories, and acceptance criteria.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Strong written and verbal communication skills and attention to detail.
  • Salesforce certifications such as Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant, Agentforce Specialist, or Data Cloud Consultant; candidates should have or be actively working toward relevant certifications.

Benefits

  • Eligible for an annual incentive program.
  • Medical, dental, and vision coverage.
  • Tax-advantaged health care accounts.
  • Financial and income protection benefits.
  • Paid time off (PTO) and wellness time off.
  • Remote work eligibility (#LI-Remote).

Interested in this position?

Apply directly on the company website

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