NiCE CXone Engineer, Professional Services Consultant

2 weeks, 2 days ago
Full-time
Mid Level
Software Development
TTEC Digital

TTEC Digital

TTEC Digital is a global leader in customer service solutions, offering contact center software, customer service technology, and tailored solutions for businesses. With a focus on combining humanity and technology, TTEC Digital pioneers exceptional cu...

Professional Services
1K-5K
Founded 1982

Description

  • Develop, test, and deliver the NICE CXone software platform.
  • Implement NICE CXone solutions for client contact center environments.
  • Design and build product and feature enhancements across the technology stack.
  • Write and execute unit tests and code reviews.
  • Resolve defects found during QA and support production environments.
  • Collaborate with other developers in an agile or waterfall team setting.
  • Work with system analysis and project management to complete projects successfully.
  • Enhance and improve software using CXone Studio, C#, ASP.NET, and related tools.
  • Attend required meetings and training sessions.
  • Support the development of solution pitches, value propositions, and demo experiences.

Requirements

  • Bachelor’s degree in computer science, IT, or engineering preferred.
  • 3+ years of experience with NICE CXone and UC environments.
  • 1-2+ years of software development experience including design, custom coding, and testing of real-time systems.
  • 1-2+ years of ASP/.NET experience, including C#, VS.Net, XML, and Web Services.
  • Experience with enterprise-level CCaaS architecture for complex business needs.
  • Technical experience with contact center technologies such as IVR/ACD, VoIP, Email, SMS, and Chat systems.
  • Programming experience with JavaScript, Python, Java, or C++ preferred.
  • Network infrastructure experience.
  • Knowledge of NICE CXone and process automation technologies, including industry certifications preferred.
  • Ability to work US daytime hours.

Benefits

  • Remote full-time position.
  • Opportunity to work with a Great Place To Work 2024-2025 certified employer.
  • Work for a company with a large global employee base and established centers of excellence.
  • Equal opportunity employer committed to diversity and inclusion.

Interested in this position?

Apply directly on the company website

Apply Now

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