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Conversational AI Engineer - Google/GECX & Code Agents

1 week, 4 days ago
Philippines
Full-time
Mid Level
AI (Artificial Intelligence)
Software Development
CI/CD GCP Git JSON Node.js OpenAPI Python REST API TypeScript
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TTEC Digital

TTEC Digital

TTEC Digital is a global leader in customer service solutions, offering contact center software, customer service technology, and tailored solutions for businesses. With a focus on combining humanity and technology, TTEC Digital pioneers exceptional cu...

Professional Services
1K-5K
Founded 1982
View All Jobs 42

Description

  • Build modular, hierarchical multi-agent architectures using CX Agent Studio and programmatic Code Agents.
  • Develop custom Python or TypeScript tools, callbacks, data transformations, and backend logic.
  • Use GECX engineering CLI tools, uv environments, and automated linting and validation workflows.
  • Author and maintain structured agent instructions, control flows, tool integrations, and sub-agent routing.
  • Integrate agents with databases, product catalogs, CRMs, and CCaaS platforms such as Genesys and Avaya using MCP or secure OpenAPI webhooks.
  • Create automated golden-scenario tests and simulation evaluations for multi-turn agent behavior and conversational regressions.
  • Support global clients and operations during US business hours.

Requirements

  • Bachelor’s degree in computer science, engineering, or a related field, or equivalent practical experience.
  • 3+ years of experience building conversational AI solutions, virtual agents, or programmatic AI workflows.
  • Strong proficiency in Python or TypeScript/Node.js, including complex JSON, REST APIs, and cloud-hosted webhooks.
  • Experience with Git-based development workflows and command-line interfaces for versioning and deployment.
  • Hands-on experience with Google GECX Code Agent tooling, such as cxas-scrapi and Python-based agent foundries.
  • Working knowledge of Dialogflow CX, CX Agent Studio, or similar stateful conversational frameworks.
  • Experience deploying low-latency streaming voice agents and integrating SIP/RTP or CCaaS environments.
  • Understanding of prompt safety protocols, blocklists, and programmatic fallback callbacks.
  • Experience using BigQuery or Google Cloud Logging to analyze conversation traces, transcripts, and performance metrics.
  • Willingness to work US business hours from the Philippines.

Benefits

  • Permanent, fully remote position based in the Philippines.
  • Opportunity to work on global customer experience and conversational AI initiatives.
  • Inclusive, equal opportunity workplace committed to diversity.
  • TTEC Great Place To Work 2024–2025 certified employer.

Interested in this position?

Apply directly on the company website

Apply Now

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