TSMG

TSMG is a leading expert data collection partner that specializes in running complex field data collection projects and providing data for AI/ML applications to Fortune 500 companies across various countries.

Professional Services

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512 open positions

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Operations (Ops) Team Lead

5 days, 6 hours ago

United States

Full-time

Lead

Operations Manager

Project and Program Management

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TSMG

Professional Services

View All Jobs 512

Description

Manage a team of data collection driving operations field resources.
Oversee day-to-day operations in accordance with standard operating procedures.
Identify knowledge gaps and coach, mentor, and support the professional development of field surveyors.
Conduct periodic reviews with teams and Program Managers.
Lead team meetings to share relevant information with team members.
Collaborate with team members to manage workload and coordinate logistics, including coverage for absences.
Provide subject matter expertise on regional issues and concerns.
Build and strengthen relationships with internal and external customers and vendor/partner organizations.
Participate in weekly and monthly business review meetings with internal and external stakeholders.
Gather, analyze, and report operational details, including weekly and monthly status reports.
Support special projects such as invoice verification and reporting metrics.
Provide resource planning support, including work plan allocation, management, logistics, and resource forecasting.
Help maintain quality, safety, and financial controls.
Monitor performance trends, take corrective action, and support SLA targets and customer satisfaction.
Drive continual service improvement and service assurance efforts, including RCA review and corrective action follow-up.
Escalate performance and functional issues to management as needed.

Requirements

Experience as a people manager and/or operations lead.
Strong written and verbal communication skills.
Ability to work at a fast pace, manage a heavy flow of emails, and respond to urgent program issues as needed.
Strong people management skills, including clear communication, rapport-building, expectation setting, and constructive feedback.
Self-motivated with a proven track record.
Team-oriented and willing to assist wherever needed.
Ability to analyze data and create measurable action plans to improve performance.
Ability to travel.
Experience in operations or field program management is preferred.
Experience supporting reporting, forecasting, or service improvement initiatives is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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