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Senior Solutions Architect, Public Sector

5 months, 1 week ago
Anywhere
Full-time
Senior
Solutions Architect
Software Development
Apply Now
Truv

Truv

Truv provides a comprehensive verification solution that simplifies the process of confirming income, employment, assets, and insurance for financial institutions, enabling them to make informed decisions.

Diversified Financial Services
51-250
Founded 2020
$28M raised
View All Jobs 13

Description

  • Own the technical post-sales relationship for assigned government accounts as the primary technical point of contact.
  • Develop and execute technical account plans aligned to customer business objectives and technical environments.
  • Lead customer onboarding, solution design, implementation, and integration projects with internal and external technical teams.
  • Create and deliver training programs for customer teams.
  • Proactively identify and resolve technical issues before they affect customer satisfaction.
  • Conduct review sessions and health checks to support optimal platform utilization.
  • Monitor customer technical metrics and usage patterns to identify expansion opportunities.
  • Partner with Product and Engineering to advocate for customer needs and share market feedback.
  • Document best practices and contribute to the internal knowledge base.
  • Guide customers through platform updates, new feature releases, and technical changes.

Requirements

  • 5+ years of experience in technical customer success, solutions architecture, or a similar customer-facing technical role within B2B SaaS.
  • Experience at early-stage startups with 50-200 employees.
  • Minimum 5-year tenure in previous positions, demonstrating stability and impact.
  • Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture.
  • Enterprise account management or customer management experience required.
  • Strong analytical and problem-solving skills.
  • Outstanding communication skills with the ability to explain technical concepts to different audiences.
  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • Ability to travel up to 30%.

Benefits

  • Competitive salary and equity package.
  • Base salary range of $140,000 - $190,000 per year.
  • Fully remote work.
  • Health, dental, and vision benefits.
  • 401(k) plan.
  • Flexible time off.
  • Opportunity to work with cutting-edge technology and innovative customers.
  • High-impact role with clear growth trajectory.

Interested in this position?

Apply directly on the company website

Apply Now

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