Manager, Customer Success Team

2 hours, 15 minutes ago
Full-time
Lead
Customer and Technical Support
Truv

Truv

Truv provides a comprehensive verification solution that simplifies the process of confirming income, employment, assets, and insurance for financial institutions, enabling them to make informed decisions.

Diversified Financial Services
51-250
Founded 2020
$28M raised

Description

  • Lead, coach, and mentor a high-performing Customer Success team.
  • Own the full customer lifecycle from implementation and go-live through adoption, renewals, and expansion.
  • Develop and execute scalable onboarding, implementation, adoption, renewal, and expansion playbooks.
  • Drive renewal strategy and identify expansion opportunities in partnership with Finance and Sales.
  • Create technical account plans aligned to customers' business objectives and technical environments.
  • Lead customer onboarding, solution design, implementation, and integration projects with customer and internal technical teams.
  • Monitor customer health, product usage trends, and lifecycle engagement to identify risks and growth opportunities.
  • Design and deliver enablement and training programs for customer teams.
  • Partner with Product, Engineering, and Finance to advocate for customer needs and share market feedback.
  • Implement systems, KPIs, analytics, and weekly reporting to measure customer success, retention, and team performance.

Requirements

  • 7+ years of experience in Customer Success or related roles within B2B SaaS or fintech.
  • 5+ years of people management experience, with experience building and scaling post-sales or implementation teams.
  • Proven success at early-stage startups with 50–200 employees in fast-moving environments.
  • Strong analytical and problem-solving skills for managing complex renewals and technical challenges.
  • Demonstrated ability to improve adoption, retention, renewals, expansion, and customer satisfaction.
  • Excellent communication, presentation, and relationship-building skills in a hyper-growth environment.
  • Ability to use AI tools to improve team productivity, efficiency, playbooks, and reporting.
  • Experience managing strategic enterprise customer portfolios.
  • Background in lending, payroll, public sector, or data API platforms is strongly preferred.
  • Bachelor's degree in Engineering or a related technical field.

Benefits

  • Fully remote work.
  • Competitive salary and equity package.
  • Health, dental, and vision insurance.
  • 401(k) retirement plan.
  • Flexible time off.
  • Opportunity to work with cutting-edge technology and innovative customers.
  • Opportunity to shape the future of financial data access.
  • Base salary range of $120,000 to $200,000 per year.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Client Success Manager

Protera 251-1K IT Services

Protera Technologies is seeking an experienced Client Success Manager to manage technical client relationships across onboarding, implementations, adoption, support, retention, and growth for SAP-centric organizations working in the cloud.

AWS Azure SAP
1 hour, 7 minutes ago

Head of Customer Retention

OnTheGoSystems 51-250 Internet Software & Services

WPML is seeking a Retention lead to own churn, renewal, and net revenue retention for its mature, profitable WordPress multilingual plugin business.

SQL WordPress
2 hours, 37 minutes ago

Customer Success Manager

Antenna 11-50 Internet Software & Services

Antenna is hiring a Customer Success Manager to manage key customer relationships and help clients get more value from its subscription media data and analytics products.

2 hours, 52 minutes ago

Customer Success Manager II, Commercial (East)

Smartsheet 1K-5K Internet Software & Services

Smartsheet is hiring a Customer Success Manager to support large commercial SaaS accounts, drive adoption and retention, and serve as the primary customer advisor for successful product use.

2 hours, 59 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers