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Client Success Manager

40 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
AWS Azure SAP
Apply Now
Protera

Protera

Protera Technologies modernizes, optimizes, and secures enterprise workloads in the cloud, offering proactive services to solve business challenges, optimize costs, and mitigate risks with transparency.

IT Services
251-1K
Founded 1998
View All Jobs 12

Description

  • Manage the end-to-end client journey from initial engagement through onboarding, training, migration, launch, and ongoing operations.
  • Serve as the primary point of contact for clients and build strong relationships to understand needs and drive client satisfaction.
  • Partner cross-functionally with Sales, Product Management, and Technology teams to ensure service delivery meets client needs.
  • Act as a trusted advisor and subject matter expert on Protera’s offerings, services, pricing, and client benefits.
  • Champion a high-quality client experience at every touchpoint and generate documentation for client solutions.
  • Define and track client success criteria, demonstrate ROI, and support retention and advocacy efforts.
  • Interpret client business strategies and identify opportunities for Protera solutions and services.
  • Oversee billing processes and client invoicing tied to contracted services.
  • Monitor client health metrics, analytics, and KPIs to identify churn risks and areas for improvement.
  • Analyze client data, recommend product enhancements, and support special projects and best-practice initiatives.

Requirements

  • Cover letter required for consideration and must address interest in the position and directly related skills and experience.
  • Experience in a client-facing role in Sales, Service, or Consultancy within a large-scale IT services environment.
  • Strong technical and customer-facing communication skills with the ability to work with business and technical stakeholders.
  • Ability to build and maintain stakeholder relationships up to the C-suite level.
  • Knowledge of current and emerging technology and willingness to learn new technologies and improve processes.
  • Ability to learn a technical product quickly and track client health metrics.
  • Strong business acumen and broad knowledge of the IT industry.
  • Experience working in a fast-paced environment with the ability to prioritize competing initiatives and make quick decisions.
  • Strong knowledge and understanding of IT service environments, service operations, and ITIL practices.
  • Experience with Public Cloud, M365, VMWare, and other MSP offerings is preferred.
  • Experience analyzing, designing, implementing, and migrating business applications and systems is preferred.
  • Experience creating and maintaining tools to track project tasks, cost, schedule, and risk/issues data is preferred.
  • ITIL Foundations or equivalent certification and willingness to travel.

Interested in this position?

Apply directly on the company website

Apply Now

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