Systems Integration Engineer

1 month ago
Full-time
Mid Level
Software Development
Trustly

Trustly

Trustly specializes in developing and providing online payment solutions that leverage Open Banking technology to enhance payment processes, reduce costs, and streamline financial services for consumers, merchants, and banks.

Diversified Financial Services
251-1K
Founded 2008

Description

  • Serve as a point of escalation for the Merchant Services team on internal technology and third-party processing partner issues.
  • Work with Dev/Product Support to resolve escalated issues from the Operations and Integrations teams.
  • Act as a liaison between Dev/Product and Merchant Services teams.
  • Serve as a subject matter expert on existing and new Trustly technology for internal teams.
  • Provide technical support through ticketing systems, client calls, online chat, public forums, and social channels.
  • Support account configuration and operational tasks for the Integrations team.
  • Participate in a 24/7 service supporting the Merchant Services team.
  • Create, improve, and maintain internal and external documentation.
  • Investigate and debug issues raised by merchants and Trustly teams.
  • Support product and feature release training for Merchant Services and other internal teams.

Requirements

  • Excellent written and verbal English skills.
  • Ability to develop simple solutions using Java or C#, JavaScript, HTML, and database queries.
  • Knowledge of RESTful API calls.
  • Ability to debug and investigate issues raised by merchants and internal teams.
  • Ability to quality assure new features delivered by Product to meet merchant needs.
  • Experience in merchant operations, technical customer support, or software QA.
  • Knowledge of AWS Cloud Computing, Salesforce Service Cloud, and database queries.
  • Previous knowledge of mobile platforms is a plus.
  • Previous experience in cloud software development is a plus.
  • Previous knowledge of payments services is a plus.

Benefits

  • Bradesco health and dental plan for you and your dependents with no co-payment cost.
  • Life insurance with differentiated coverage.
  • Meal voucher and supermarket voucher.
  • Home office allowance.
  • Wellhub access for physical activities and online classes.
  • Trustly Club discounts at educational institutions and partner stores.
  • Monthly happy hours.
  • English Program with online group classes and a private teacher.
  • Extended maternity and paternity leave.
  • Birthday off.
  • Flexible hours and remote-first work, with the ability to work from any city in Brazil.
  • Welcome kit with Apple equipment, including MacBook Pro and iPhone, plus additional items.
  • Referral program reward for successful hires.

Interested in this position?

Apply directly on the company website

Apply Now

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