Trustly

Trustly

Trustly specializes in developing and providing online payment solutions that leverage Open Banking technology to enhance payment processes, reduce costs, and streamline financial services for consumers, merchants, and banks.

Diversified Financial Services
251-1K
Founded 2008

Description

  • Develop and maintain customized pages, plugins, and templates for global websites, especially the Help Center and customer support ecosystem.
  • Own the technical integration between the website, support tech stack, and analytics platforms.
  • Serve as a strategic liaison between Support Operations, UX, Marketing, and technical teams.
  • Translate complex technical requirements and constraints for non-technical stakeholders and negotiate project scope against timelines.
  • Manage a high-volume backlog of requests and prioritize work based on business impact, ROI, resource availability, and urgency.
  • Support website performance optimization and the design and deployment of A/B tests.
  • Analyze test and performance results to recommend site enhancements that improve effectiveness and user experience.
  • Own version control and release management for website enhancements and updates.
  • Lead quality assurance processes to ensure end-to-end functionality across the customer journey.
  • Monitor key performance metrics proactively to identify and resolve bottlenecks or technical issues before they affect customers.

Requirements

  • Proven ability to think long term about website experiences, scalability, and the customer journey.
  • Strong written and verbal English communication skills.
  • Ability to explain complex technical concepts to stakeholders at all levels.
  • Experience managing competing demands while balancing technical feasibility and user needs.
  • Solid experience in website development with HTML, CSS, and JavaScript.
  • Deep familiarity with CSS Grid, UI layouts, and debugging tools.
  • Experience working with Webflow, Figma, and Google Analytics.
  • Experience with Mixpanel, Zapier, and Salesforce is highly valued.
  • Experience working in a remote-first, high-growth, cross-functional environment is advantageous.
  • Ability to assess business impact and prioritize work accordingly.

Benefits

  • Bradesco health and dental plan for you and your dependents with no co-payment cost.
  • Life insurance with differentiated coverage.
  • Meal voucher and supermarket voucher.
  • Home office allowance.
  • Wellhub access for physical activities and online classes.
  • Trustly Club discounts at educational institutions and partner stores.
  • English Program with online group classes and a private teacher.
  • Extended maternity and paternity leave.
  • Birthday off.
  • Flexible hours and remote-first work from any city in Brazil.
  • Apple equipment provided through a welcome kit, including MacBook Pro and iPhone, with equipment purchase options under internal criteria.
  • Referral program reward for successful candidate referrals.

Interested in this position?

Apply directly on the company website

Apply Now

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